online supermarket shopping

We used Tesco when I had my knee replaced and could not drive. Excellent, very few exchanges and good dates on all products. Even though they have increased their peak time delivery charges, their off peak charges are very reasonable (IMO)

My DD uses online grocery shopping. She has four DC, 2 ?3 of whom are autistic so shopping in store proves rather difficult. The DGC love helping unpack the groceries when they arrive. She has never had a problem, and all the delivery men are lovely.

Love Ocado they do charge for bags and then take them back off your bill if you return the ones from the previous delivery. If they substitute something you can say you don't want it and then they'll take that off the bill too. Drivers always really friendly

I have tried most of the supermarkets for online delivery. Asda sends loads of substitutes, Sainsburys are good but don't price match on substitutes. I don't shop at Tesco as find their fruit and veg go off quickly. Waitrose and Ocado are very good but can be expensive.
Morrisons have recently started deliveries to my area and I can honestly say they are excellent. Very very rarely they substitute, drivers always on time and unfailingly polite, food quality really good, Customer Service is very responsive. I am sold!

They also credit you for returned bags (their delivery service is run by Ocado)

We have used all of them at times, but currently use Asda. They are great.
A delivery pass works out at £3 per month for as many deliveries as you want. Their substitutions are rare and usually better than the item we ordered. If you're not happy with something, you can ask for a refund online. They are very good on prices.

I use both asda.com and Tesco.com every time I shop. I find that asda have things that Tesco don't and vice versa.

there is provision on both websites to ask for no substitutes which I usually do - I don't like their idea of what they substitute with - and I still pay for bags. we recycle them as rubbish bags and they aren't wasted.

incidentally, one poster said that there are no shops who deliver your shopping after you've been in to choose it - Iceland do this but I think you've got to spend a minimum amount [haven't got a clue what it is].

i'm all for online grocery shopping - i'm disabled and although my daughter and granddaughters are very good, they don't like "real" shopping and all the humping of bags from the supermarket to the car and then from the car into the house. at least if it's delivered then they haven't got so much work to do!!

Because I am in a wheelchair and we don't own a car, online shopping works well for me. One word of warning , look out for the sell by date as sometimes groceries are delivered to you with a very short shelf life,

Morrissons told us recently that they don't deliver anything that has a short shelf life but it pays to check it.

I have used Ocado which was ok but now use Waitrose. I don't use them all the time but like that the items come from my local shop so I am supporting them. Waitrose have been working hard to price match with other supermarkets as they know they have an expensive image but I find if you shop carefully and go for essentials ranges the price is fine. We don't eat meat so I can't compare there. The quality is good and any problems dealt with well including refunding if not happy. Drivers will always take bags into the kitchen and are friendly and ask how you last shop was. You can opt for no substitute but any substitutes (a few per shop) have been acceptable. You can refuse all or any of the substitutes at the door when delivery is made so it is very fair. I am lucky that I have a Co op and other small shops nearby for items I can carry easily. I have back problems so that has always been an issue and online shopping has saved a lot of time. The first few shops will take as long as walking round but gradually you can shop from your own previous baskets so it ends up being really fast.

Waitrose do a deliver-what-you-bought service.

Delivered shopping is the ultimate luxury. I would have loved it when my children were growing up and I had to drag them round a supermarket after work on Fridays when we were all exhausted.

I use Tesco's Delivery Saver which is £60 annually and then free for an unlimited number deliveries over £40 so you can do frequent shops and top ups or, if there's a bargain, bulk buy.

If you go down this route, remember to book a slot early so you get your preferred option. Friday mornings and weekends go quickly. You can book a slot by reordering your last order (an option for Tesco's) and then, when you want to actually do the selection, delete what you don't need and add what you do.

The other supermarkets also have a minimum order for free delivery but you can get round this by having goods delivered later at night. It often costs a pound to take delivery at 10p.m. and it would cost more than this in fuel and/or car park fees to pick it up yourself.

Kitye, I have done the same thing! I ordered five carrots this Christmas and had five lots of five kilos of carrots. I was fooled by the price. They were so cheap that I still only paid less than a pound.

Twenty five kilos of carrots is a lot of carrots.

Nina- late reply to your question- I am in Cumbria.
I heard of a peculiar substitution once. Someone ordered cat tray liners and got panty liners instead!!!

Reading through this thread no- one has said they want to go back to supermarket shopping. Everyone seems to agree that on line shopping is a huge advantage.

I like supermarket shopping if it is only for a few things and a look around to see whether there is anything interesting, or if I can choose exactly what I want and bring it all home by car.

However, with no car I have to carry everything on the bus, so I get the heavy and bulky store-cupboard supplies as online deliveries and just shop personally for a few perishables.

DD uses Sainsburys and it's very good. It means she sticks to her budget and meal planning works in a busy life. But I do think she can miss out on seasonal things and last minute offers/reductions.

Home delivery is still sci fi to the French! At least in this area.

I only have the choice between Tesco and Asda , Tesco for me , the delivery men are darlings, will carry it into the kitchen and unload , any item can be returned , I don't buy veg because I buy from a local small business ,organic market garden and he delivers, only lives two miles away , I can only buy what is seasonal but that fine

I have pretty much forgotten what the inside of a supermarket looks like and would like to keep it that way. Started using Tesco home delivery back in the 1990's when it was done by a list of items on a floppy disc and then phoning order through! A bit fiddly but infinitely preferable to the alternative if trailing small children around the store. Ocado/Morrison's still not available around here but I switch between the others depending on who sends me the best offers or has the time slot I need. No complaints with any of them although occasionally can be unlucky and get a few substitutions, and generally I have found that the service has continued to improve over the years. One little tip if you are a sucker for a bargain like me - if you don't use one of the supermarkets for a few weeks, they will often send you vouchers to try and win you back

I hate shopping and have Tesco deliver every week. If they substitute something, they still only charge you for the original item. Mum used to have Sainsburys but if they substitute with a higher value item, they charge the higher amount. I had one egg broken once in a box of 6, the driver took them off my bill but gave me the eggs, so 5 for nothing. I have found the drivers polite and helpful, they will deliver anywhere you ask them to put it.

Hmm...the government are trying to encourage people to get more exercise. Soon we won't need to leave the house at all. We will evolve without legs!
(Apologies to those with actual mobility problems!)

I must admit I like to browse the supermarkets, we have a lovely Sainsbury's here, almost on the doorstep, so I can pop in there if we need daily things. However, there are things that I buy to last on a monthly basis and when once these have all gone I re-stock with deliveries from Sainsbury's who are very good, and always let us know before hand if they are going to arrive on time or a little early - never been late to date. It is not any quicker, I seem to spend hours on the computer sorting out what I need, and always write a shopping list before starting.

mumofmadboys that substitution was for me! I have refused all substitutions since! Amazingly I do not trust them after that fiasco. Luckily Tara my cat was not desperate for litter tray liners.

I shop on a Tuesday, Wednesday or Thursday with Morrisons and usually choose 12-1pm and that costs me £1.

Charley girl I couldn't remember where I had heard that but must have read it on GN!!

I believe Iceland deliver shopping that you have chosen in store. Don't know if there is a charge.

I think that one has to buy £35 of goodies from Iceland- certainly for a free home delivery and I would think that the rules would be the same.