AHHHH mazon

I mentioned on another thread that I had seen a DVD wrongly priced at £59.99. Amazon said I had to contact the seller, which I have but still no reply.

Does anyone remember a couple of Christmases ago my coffee machine saga?

I'm having this issue at the moment! I ordered a Kenwood electric knife at £29.99 inc postage. I got a Quest electric knife, cost £12.99 plus postage. i contacted the seller who said that was the only one they had so they sent it anyway. Didn't explain why they had deducted the full price though. If I send it back, 2nd class, I can have refund and my postage back. Grrrrrr!!

To be fair, I have never had a problem with Amazon before. And I do know that I shouldn't use them but I have no time at the moment and it is easy!

How could we forget Phoenix!

I've always been able to print off a return label for any Amazon product I've had to send back, no questions asked.

Indeed, nik! don't encourage her what a saga that was!

Ana I have no problem returning the product, it is just that Amazon do not have system for then supplying me with the correct product. All I seem to be able to do is return it, get a refund and re-order, with no guarantee the same thing will not happen again, and again, and again.

My purchase is a direct from Amazon purchase, not a marketplace purchase. If it was a marketplace purchase I would be able to approach the seller directly to sort it out.

I accept that Amazon are, generally, very reliable. It is their failure to have a system to deal with their (rare) cock-ups that is irritating me.

Sorry, Flickety, yes I see your problem - my reply was to kitty.

Ahem (quiet cough noise) I'm very happy with our coffee machine. Singular.

Phoenix Please relate your coffee machine saga! I've tried to track it down, but no success. Perhaps you remember the thread title? I'm sure I'm not alone in wanting to find out more

I've found one of them...

www.gransnet.com/forums/other_subjects/a1195352-The-Coffee-Machine-Thing-gets-Worse

Thanks Ana! I've started reading it, but I really must get the dinner on. There again . . . . .

Yep, I succumbed and read it. It'll have to be pasta tonight now no time for spud bashing etc!

Phoenix's anecdotes should be on prescription

There used to be a thing to click (very technical) on the Amazon website and they would phone you within 5 minutes. My friend did this when her camera was delivered damaged and explained she was going on holiday 2 days later. They couriered her another camera and told her not to bother returning the damaged one till after her holiday. Result!

I daren't mention Black Friday

MiniMouse*

At least you will be spared the "Cursing of the Gammon" one, because I can now do it in the slow cooker!

Ackshewally, Ana that was the sensible bit!

Well, you find the prequel or tell it all again, phoenix - only trying to help!

Oops, forgot the

Oh heavens Ana I'm not sure I would know where to start!

I've never had a problem with Amazon but maybe I've just been lucky.

I see your problem Flickety they would probably send the same thing.
I have always found Amazon to be good for returning things [other than your problem!] The last time we ordered something, it was DH who wanted a painted canvas pic for his study, when it arrived [copy of a Turner] the sky was a weird colour on the painting, not as advertised. The seller told us he would refund us and not to bother sending it back, we could keep it or throw it away.Another time an item was 3 weeks late, so we could keep it, but didn't have to pay anything.

Well, wrong CD is on its way back to Amazon and the CD I wanted is on order through ebay. Same price, so no problems.

I had forgotten Mr P cornering the coat and beating it into submission

The Cursing of The Gammon should be required reading every Christmas - possibly even forming part of the sermon for Midnight Mass.

Mustn't speak too soon but I've never had any problems with Amazon (crossed fingers emoticon)

I'd have risked asking for a replacement, sending them a message at the same time to explain the problem.

I order from Amazon all the time and think they have the best customer service around (granted, I have to turn a blind eye to their tax avoidance shenanigans). I have never had a problem with refunds or replacements. I once signed up for their Subscribe and Save service for an item I buy regularly. When the 3 monthly order arrived I was cross to find the price had increased by 10%. I contacted Amazon to whinge and say I wanted to cancel the service and they came straight back with an apology, confirmation that it was cancelled, and the news that my account would be refunded the £99 I had spent and I could keep the goods. And a shelving unit costing around £150 once went on a long detour around Northern England before arriving 3 weeks late - I had the price of it refunded to my account without having to ask.