AHHHH mazon

We've all now remembered how good a writer you are.

Have you started that blog yet? Did I miss it? (That Jack person does very well with hers and you're much better.)

Thanks for the laughs Phoenix I'd forgottem these sagas!

Never have a problem with Amazon as I no longer use them because of their tax avoidance shenanigans, maggie.

Remembering the Coffee Machine fiasco had me laughing again this am I had completley forgotten about it,it should be compulsive reading before you ever order anything
Mind you phoenix does have the ability to make all her posts about her escapades compulsive reading & enjoyable.

I'd have risked asking for a replacement, sending them a message at the same time to explain the problem.

I order from Amazon all the time and think they have the best customer service around (granted, I have to turn a blind eye to their tax avoidance shenanigans). I have never had a problem with refunds or replacements. I once signed up for their Subscribe and Save service for an item I buy regularly. When the 3 monthly order arrived I was cross to find the price had increased by 10%. I contacted Amazon to whinge and say I wanted to cancel the service and they came straight back with an apology, confirmation that it was cancelled, and the news that my account would be refunded the £99 I had spent and I could keep the goods. And a shelving unit costing around £150 once went on a long detour around Northern England before arriving 3 weeks late - I had the price of it refunded to my account without having to ask.

I had forgotten Mr P cornering the coat and beating it into submission

The Cursing of The Gammon should be required reading every Christmas - possibly even forming part of the sermon for Midnight Mass.

Mustn't speak too soon but I've never had any problems with Amazon (crossed fingers emoticon)

Well, wrong CD is on its way back to Amazon and the CD I wanted is on order through ebay. Same price, so no problems.

I see your problem Flickety they would probably send the same thing.
I have always found Amazon to be good for returning things [other than your problem!] The last time we ordered something, it was DH who wanted a painted canvas pic for his study, when it arrived [copy of a Turner] the sky was a weird colour on the painting, not as advertised. The seller told us he would refund us and not to bother sending it back, we could keep it or throw it away.Another time an item was 3 weeks late, so we could keep it, but didn't have to pay anything.

I've never had a problem with Amazon but maybe I've just been lucky.

Oh heavens Ana I'm not sure I would know where to start!

Oops, forgot the

Well, you find the prequel or tell it all again, phoenix - only trying to help!

Ackshewally, Ana that was the sensible bit!

MiniMouse*

At least you will be spared the "Cursing of the Gammon" one, because I can now do it in the slow cooker!

I daren't mention Black Friday

There used to be a thing to click (very technical) on the Amazon website and they would phone you within 5 minutes. My friend did this when her camera was delivered damaged and explained she was going on holiday 2 days later. They couriered her another camera and told her not to bother returning the damaged one till after her holiday. Result!

Yep, I succumbed and read it. It'll have to be pasta tonight now no time for spud bashing etc!

Phoenix's anecdotes should be on prescription

Thanks Ana! I've started reading it, but I really must get the dinner on. There again . . . . .

I've found one of them...

www.gransnet.com/forums/other_subjects/a1195352-The-Coffee-Machine-Thing-gets-Worse

Phoenix Please relate your coffee machine saga! I've tried to track it down, but no success. Perhaps you remember the thread title? I'm sure I'm not alone in wanting to find out more

Ahem (quiet cough noise) I'm very happy with our coffee machine. Singular.

Sorry, Flickety, yes I see your problem - my reply was to kitty.

Ana I have no problem returning the product, it is just that Amazon do not have system for then supplying me with the correct product. All I seem to be able to do is return it, get a refund and re-order, with no guarantee the same thing will not happen again, and again, and again.

My purchase is a direct from Amazon purchase, not a marketplace purchase. If it was a marketplace purchase I would be able to approach the seller directly to sort it out.

I accept that Amazon are, generally, very reliable. It is their failure to have a system to deal with their (rare) cock-ups that is irritating me.

Indeed, nik! don't encourage her what a saga that was!

I've always been able to print off a return label for any Amazon product I've had to send back, no questions asked.