I'm not watching any of the programmes because I was incredibly sad at the time and I still feel sad about it now. She was, at the time of her death, the most famous person in the world. Her car drove past the end of our road once, on the way to the airport, and we stood there waving our flags; even to catch just a glimpse of her was like being touched by magic. There was something about her that touched my heart, and I was astounded to realise, after her death, that so many other people felt the same way. No matter how much you manipulate the news media, you can't make people feel like that. Can't believe it's twenty years, though. Can still remember my daughter sitting on the end of my bed when we heard the news and saying 'well, mum; it seems like they've got us back for Joan of Arc'...