My inner Dowager Duchess of Grantham rose to the fore today. I had to bang off an email to a very famous retailer, one with an excellent name and reputation who had mucked up a click and collect sale order, having left off a couple of items and charged me for them anyway. Their email in response to one I sent them about this, actually stated "We are sorry for the INCONTINENCE you may have experienced as a result of our error" In my reply to them I responded along the lines that their error had not caused me any incontinence and my bladder was, happily at present, in good working order, and I imagine they meant inconvenience. It was hard to believe that it was even a typo given the number of letters in the difference between incontinence and inconvenience, I presume that's what they meant, as I have never actually wet my knickers in their store, but hey ho there's a first for everything, particularly as the email from God knows who at their company addressed me as Dear my first name, as opposed to Dear Duchess of Grantham !!!!