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Employing a cleaner - and difficulties thereof

(32 Posts)
Whitewavemark2 Tue 18-Aug-26 06:20:18

Years ago, when working, I employed a weekly cleaner. Every week (illness, holidays etc excepted) she’d turn up and potter through the house. She was reliable, thorough and friendly.

I retired and decided that housework would become part of my weekly routine largely to ensure that I kept moving etc. 20 years later, at 80 I have not been feeling well, and sm certainly getting more tired, so have decided to employ a cleaner once again.

I wish!

The first week contacted a nationwide company, headquartered in Cardiff. Contract signed direct debit set up and cleaner to arrive at 10am every Monday. Monday arrived. I waited and waited. I contacted the company (after ages ringing) I was advised that Jessie appears to have disappeared. So they would contact me again, and was Friday OK. No I said - we are out, so the following Monday was agreed upon snd they would let me know the name of the new person.
I waited and waited and finally contacted them on Saturday to see what was happening. Oh not to worry they said someone will definitely be turning up.
I waited and waited ……….
I cancelled contract and DD.

I decided to try a more local company.
Cleaner arranged for Monday at 10.
I waited and waited, then phoned my contact. She got back to me to say that the cleaner had been delayed but would be with me within the hour.
I waited and waited - then a text, be with you soon.

She arrived! And clattered and clumsied her way through the house. I have never heard anyone drop so much. But she finished snd was pleased to have a clean house.
The following week was arranged. Two days later did I mind changing the time snd day - OK I said.

The new day and time arrived.

I waited and waited. I phoned her. “Oh she was baby sitting her grandchild and would I mind leaving it until 5 that afternoon”
OK I said. I worked around her preparing dinner.

She left saying she would contact me about the following week.

I gave up.

I then went back to a London based company, who’d had lots of recommendations from various publications.

Time 10am, day Monday.

I waited and waited - but this time contacted the company after 15 minutes. I then had an email from the cleaner saying his partner was definitely on her way. 2 hours later she arrived, very hot and bothered. Asked if she would mind if she pkease could changed - if course I said assuming into some overall affair, and showed her into the living room. After a minute I went to the front door - postman - and glanced - we have a large mirror over the fire and she was naked from head to waist!! I didn’t look closer. She had meant an entire change of clothing.
She worked well snd thoroughly.
But, bloody hell! She then said as she was preparing to leave. Can I leave you my number snd you phone me - not the company -

Well, I can see all sorts of reasons why I should or shouldn’t , but on balance I think no, and now I have that to deal with.

Who employs a cleaner with zero issues and how on earth did you manage it!!?.

Doodledog Tue 18-Aug-26 12:53:13

Mine is lovely. She is the daughter of the woman who used to clean for me years ago. She is reliable, but I try to be flexible if necessary, so if she has a child-related thing to do she can come later etc - usually it makes little difference to me, so long as I know in advance. In between mother and daughter I had some frustrating ones - one used to stop work to chat for ages, another turned up when she felt like it, and there was one who spent two hours scrubbing a small area of tiles in the kitchen, and after a while said she couldn't bend or stretch.

I was very pleased when the current one said she was starting her business, and we've never looked back. When her children leave school in a couple of years I think she'll find a full-time job somewhere, and we'll be back to square one, though. I think people often forget that whilst an hourly rate may seem higher than equivalents, it has to cover tax, transport, gaps between jobs and so on, and a lot of clients won't pay sick pay or holidays. Many cleaners are willing to trade that for a bit of flexibility when their children are young, but it's more profitable to get a proper salary later on.

JenniferEccles Tue 18-Aug-26 13:07:45

Heavens WW2 ! What a saga.
I bet you are nearly on the point of giving up!
Very disheartening for you.

I really like the suggestion of a trial period for whoever you eventually choose. After all, the person is in your home when you will probably be there too, trying to keep out of her way so you need to feel completely comfortable with her.

I hope you post an update when you have had some success!

watermeadow Tue 18-Aug-26 13:30:04

When I was ill and needed help with housework I asked a neighbour who had said she’d done cleaning. She was friendly and helped others with odd jobs and agreed to come and do what I needed.
Because I had asked her, and she had not applied for the job, I paid her way over the average. She is a delight, loves my dog, does any extras required, punctual, thorough, reliable.
If you ask around you might hear of someone else’s treasure who would work for you.

crazyH Tue 18-Aug-26 13:38:51

Agree with watermeadow - ask around the neighbourhood. Go by recommendations.

Whitewavemark2 Tue 18-Aug-26 14:43:34

I’ve had a lot of replies from next door. I’ll start trawling through them later. Some are easy to dismiss, as too far away. Given my experience so far I think I may dismiss companies, that will take the list down quite a bit.

Susie42 Tue 18-Aug-26 15:03:09

I use a local cleaning company after my original cleaner gave up. The cleaner I have now is not perfect but I trust her and she does some extra jobs without being asked.