I had an appointment for this today. I wanted to find out if there was a more technologically advanced set of in-ear hearing aids on the market than the ones I have had for two years. Instead of which I got a sales talk on why I should have out-of-the-ear aids (they don't muffle sounds like in-ear ones, she said). This despite me explaining I had already tried out-of-the-ear and did not get on with them. She persisted, I resisted. She said have a hearing test anyway and try our new in-the-ear aids. I said no thanks, I obviously have nothing to gain here so I'm off. I had to practically fight my way out of the door.