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Banking Bullies! Feeling ignored, and most un'appy

(53 Posts)
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sandelf Mon 25-May-26 14:22:22

Nationwide - been with them years. Adopted online banking as soon as it was offered. I do not want to bank on my phone 'out and about'. Nobody has ever shown me how an App would be better than online banking. Today, I get an email I can't reply to telling me my 'saving statement' is 'here'. I follow the instructions and there is nothing. I have already done the instructed routine to continue having paper statements. To me this is NOT trivial - both of us are in our late 70's with sight, hearing and memory problems. We are coping, but we do need to have physical statements we can look over and put notes on ourselves. Their 'new look' is laughably unhelpful. I am very sure I'm not the only one feeling they are going backwards fast.

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MissAdventure Thu 28-May-26 17:02:21

Frankly, other people finding it sad isn't us grouches' problem.
We've enough of our own, what with all this tech to contend with.

No offence meant.

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DiamondLily Mon 01-Jun-26 07:54:39

Furret

Another voice for online banking apps. I check mine every day and move money in and out of different accounts. I find it gives me greater control and a balance update on tap.

And me. I love the flexibility of 24/7 banking. Easy transfers and bill paying. And the fact I can even pay in a cheque by just taking a photo of it indoors.

Plus, no more endless statements to be shredded. 👍

But, I think banks should offer both systems.

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