Banking Bullies! Feeling ignored, and most un'appy

Furret

Another voice for online banking apps. I check mine every day and move money in and out of different accounts. I find it gives me greater control and a balance update on tap.

And me. I love the flexibility of 24/7 banking. Easy transfers and bill paying. And the fact I can even pay in a cheque by just taking a photo of it indoors.

Plus, no more endless statements to be shredded. 👍

But, I think banks should offer both systems.

Frankly, other people finding it sad isn't us grouches' problem.
We've enough of our own, what with all this tech to contend with.

No offence meant.

Pippa22

I feel quite sad reading some of these posts. Yes I can understand that technology is confusing at times but things can’t just stand still for older people who are resistant to change and progress.
I’m 80 and had my computer, now iPad over 25 years ago. I have tried to keep up with technology as much as it will benefit me without relying on family members to do things online for me. I would feel pathetic doing that.I need my independence.
I think it is our responsibility to keep ourselves as up to date with technology as we need to be not hang on to having paper copies because that’s what we have been used to for the last 50:years.

Well I was working with computers over 40 years ago, and find just about everything so much easier when done online. But I’m fortunate not to have the sight, hearing and memory problems mentioned on the thread. It’s not just about being resistant to change, sometimes the technology on offer is just not appropriate for a customer’s needs. And the fact is, if banks or any other businesses claim to provide an accessible alternative service to those who need or want it (paper statements in this case), then they shouldn’t make it difficult for people to access it.

My banking app is simple and straightforward, as it happens, DH’s is a ruddy over-involved nightmare.

Sandelf , I feel if you go into your bank and request regular paper statements- tell them why you need them they will arrange that for you.
My DH has Alzheimers Disease and on line banking would be disastrous for him . I have our accounts online ( my husband is unaware of this) I went into the bank and explained the situation telling them we still need paper statements. The very idea of my DH having access to online banking fills me with horror!!!! We have always discussed such matters and I do feel disloyal having the accounts online but ' needs must' and I am learning to navigate our new situation. We receive paper statements and my DH is happy abd non the wiser ! Good luck at the bank, make it very clear what you want and if you meet resistance ask to see the bank manager.

I think sandelf and others have been advised that you can get paper copies by making a phone call, for now anyway.

Harris27

This has recently put me off changing accounts even though I might be able to get a better deal elsewhere. I’m going to have to do it. Just prevarication.

I changed one bank account to another last year. In my case, I transferred an account to Nat West and they did all the administrative work for me, so I didn't have to worry about changing standing orders/direct debits etc as they did all that. Any payments that went into my old account appeared into the Nat West account. I would imagine that other banks organise the transition to the new bank account as well.

Pippa22

I feel quite sad reading some of these posts. Yes I can understand that technology is confusing at times but things can’t just stand still for older people who are resistant to change and progress.
I’m 80 and had my computer, now iPad over 25 years ago. I have tried to keep up with technology as much as it will benefit me without relying on family members to do things online for me. I would feel pathetic doing that.I need my independence.
I think it is our responsibility to keep ourselves as up to date with technology as we need to be not hang on to having paper copies because that’s what we have been used to for the last 50:years.

That's my approach as well. Having read this thread, I've been very pleasantly surprised at how just how many older people (I am 80) make use of modern technology.

I never thought I would like online banking, and I wouldn't have it if I didn't have tech savvy sons. But it's brilliant, it's so convenient being able to check my account whenever I want to.

I like the idea of keeping up with the times, but I also think we are being pushed into doing everything online too quickly.
If some people don't want smart phones or whatever, they should be allowed to continue the old fashioned way.
For quite a few years yet.

It seems all of us could do with an office, a filing system, photocopier, printer.

absolutely agree Maggiemaybe,I don't have or want a smart phone, I want paper statements, and I want an easy life...

This has recently put me off changing accounts even though I might be able to get a better deal elsewhere. I’m going to have to do it. Just prevarication.

Not everybody has a printer.
I have an HP one which comes with a contract and is linked to HP so they know when my ink is low and any other issues.; it sends new ink when needed
I pay monthly partly depending on how much I've used it, which is usually very little.I'm an octogenarian and by no means a computer expert, but somehow managed to install it

Just a thought as someone suggested you have a printer. Go to the HP website, maybe, and have a look.

I still get a paper statement every month from Nationwide. I opted out of paperless on their website which you can do online , scroll through the options and you should be able to find it . We have a very good Nationwide branch in our town and the staff are very friendly and helpful.

I feel quite sad reading some of these posts. Yes I can understand that technology is confusing at times but things can’t just stand still for older people who are resistant to change and progress.
I’m 80 and had my computer, now iPad over 25 years ago. I have tried to keep up with technology as much as it will benefit me without relying on family members to do things online for me. I would feel pathetic doing that.I need my independence.
I think it is our responsibility to keep ourselves as up to date with technology as we need to be not hang on to having paper copies because that’s what we have been used to for the last 50:years.

WithNobsOnIt

I still live in Dickensian Times and get a paper statement of my old fashioned HSBC (Midland Bank) current account once a month. Also have a bank and credit card.

Still use a quill pen when l can

I will not have an app under any circumstances..They are really poorly written, I'll thought out and don't work.

Also written by some poor soul in India who gets paid about £2 per day.

🪽✒️

This is a very rash statement.

The banking apps are outstanding, well engineered and work extremely well.

They are created by incredibly well paid professionals who earn a fortune.

As someone who uses a quill pen are you really qualified to comment?

WithNobsOnIt

I still live in Dickensian Times and get a paper statement of my old fashioned HSBC (Midland Bank) current account once a month. Also have a bank and credit card.

Still use a quill pen when l can

I will not have an app under any circumstances..They are really poorly written, I'll thought out and don't work.

Also written by some poor soul in India who gets paid about £2 per day.

🪽✒️

How do you know unless you have used them? They have improved enormously and have become part of the security to ensure my payments are approved by me if I buy something online. My quill doesn't do that.

I had an account with Nationwide and wanted to withdraw money for Christmas. I am housebound so can’t just pop into a branch.
What a palaver - eventually the Chair had to ok a payment via BACS into my bank account.

I still live in Dickensian Times and get a paper statement of my old fashioned HSBC (Midland Bank) current account once a month. Also have a bank and credit card.

Still use a quill pen when l can

I will not have an app under any circumstances..They are really poorly written, I'll thought out and don't work.

Also written by some poor soul in India who gets paid about £2 per day.

🪽✒️

I'm with Nationwide too. The App is very easy to use, easier than online and you can see your statements on the App too. If you haveca printer the statements can be printed out from the App.
I understand some technology can be difficult especially with physical difficulties. I am not in the least a confident technology user but I find the App easy. Not much more complicated than using GNet really.

You don't have to use the App, you can log in online and then download your statements. You may find your email has been sent out to all customers and you will still get your paper copies. That's what happened to my Mum.

Nationwide send us 2 paper copies of the same statement and 2 separate cheque books for just one joint account. We already have a joint account in which we manage a relative's money and pay his regular bills - this one is several years' old and we get one statement every month in which a transaction occurs and one joint cheque book. However, when I needed a PIN reminder it took just a week to arrive.

HSBC - 3 requests, a welcome to my new account (I had not opened one) finally an unsolicted new card for DH, still no PIN, then DH got a PIN. Made a formal complaint before getting one - total one month of aggro

I bank with Halifax and they are brilliant on line ! Internet banking is very easy and convenient wherever you are in the world !

Madgran77

I think you can
1. Ask local branch to print statements for you
2. Ask local branch to reconfirm you want papsr statements and mark it as for access reasons because of disabilities -sight; hearing; memory loss as mentioned by you

Most banks charge £5 per copy.

I don't like using my bank's website, it's much more complicated to log in than by using the mobile app. The app can either use facial recognition or my password, but the main bank site needs digits from a numerical pincode as well as characters from a long password. I almost always get something wrong and if I get knocked back I have to put in a "customer number" which I never otherwise use, or the long number from one of my cards. Once the app is set up it is very straightforward.

Another 80year old here as well.

And I must say I do online banking on my iPad but not on my mobile phone as I don’t need to.

It really is convenient once you know what to do.
If someone had suggested to me say twenty years ago that I would bank online, I would have laughed in their face.