Good morning all from a cloudy Glasgow, where it is currently 8°C. DH is already away to the golf, so I will have a much anticipated empty.
I would normally go to Mass on a Monday and catch up on my parish duties, but I'm not up to it.
GMBatty, your mum and my mum could be twins. I had a feeling of déjà vue when I read your post..
Novella alert. Please scroll on by if you aren't interested. Apologies, but I have to unburden my woes.
My restful day yesterday turned out to be anything but.
DD appeared unexpectedly early morning with strawberry plants for me. 😍 I had mentioned that I needed more,but didn't feel up to going out. She is so thoughtful.
Despite me having asked DH *not to put his phone on silent, he informed me that he had a missed call from Virgin Media (obviously about my unacessible email account.) I asked him to go into his voicemail and I would listen to the message,
He accidently deleted it. 😡
Although he didn't deserve it 😉, I decided to look for some books on underground war tunnels (prompted by Mizuna's son's adventures) for his forthcoming birthday.
I eventually bought one on Ebay, only to find I was locked out of PayPal. I had changed my account details, due to the email fiasco. (Thank you Virgin!), Six codes later, a number of password changes sent to various devices, before I was able to pay.😡
This was despite PayPal telling me they had recognised my device and knew it was me!!
The day descended in angst filled chaos. I was out watering my tomato plants, when I thought I heard a phone ringing. Going into the kitchen, there was nothing from the kitchen phone, (turned out it was dead), but I could still hear ringing.
I made it to the living room, just as Virgin Media (yes them again), were hanging up.),
Of course they would only speak to DH, (alias the Scarlet Pimpernel) as the account holder, who was nowhere to be seen.
I begged the lady not to hang out, until I found him.
An hour long phone call with no resolution and with my BP through the roof, I asked for the call to be escalated and to speak to a manager. The agent kept asking for an alternative email address to send a reset link. I said I had previously given a Gmail mail address, but something had gone wrong at their end and they couldn't use it., she said. 🤬🤬🤬🤬🤬🤬🤬
She insisted I had a third email account and I should use that. I refused, saying I could not use my secure Diocesan one for personal use.
You will need to make a new email address, otherwise I can't help you. At this point I lost the plot.
I gave in and said that I would like her to stay on the line and I would make one there and then. That didn't work, because I was now locked out of my Microsoft account, which had been working earlier in the day. At first she denied being in it, then said I had agreed to that.
At this point I had lost the will to live. She said someone would phone today, once I had reset my Microsoft account. I insisted that someone call back within the hour.
One hour later, DH received another call on his mobile, he accidently cut the agent off. 😤
Fortunately, the agent had the wit to call the landline, which I answered. After yet another hour long discussion, failed attempts at using my fourth email address, being logged into my PC, phone and tablet at the same time, with numerous windows open, umpteen codes sent to various devices and a ruined steak Diane Sunday dinner, I got back into my email accounts, where 189 emails were waiting to be read.
It got me thinking. How do people with little IT knowledge manage. DH is reasonably IT literate, but said he did not have the skills and couldn't have done what I had to do. How many people just give up?
My other concern is that Virgin can access our Microsoft account if necessary. I will need to contact the Diocesan IT team, because I am now locked out of that account, it is linked to Microsoft and so secure, only they can reset passwords.
Huge sigh.
I will now go back and read your news, once I have had some pain relief.
The sun has come out, hopefully a good sign.
Enjoy your day folks.