AIBU

These days most of us dread having to ring any company or organisation. We are invariably "in a queue" although our call is "important". I have to say, these are normally places who are not making any money out of us. If you ring a company to place an order for something they usually reply quickly.

Recently I made a stupid mistake on an order with BT and phoned to try to sort it out. The last time I had phoned them (some years ago) I had given up on a conversation with a man whose first language was not English and who, while pleasant enough, was not going to be able to help as he couldn't understand what I was talking about. I was dreading having to do it all again. However, to my surprise, the phone was answered promptly by a very nice woman who gave her name clearly and then actually listened to what I was phoning about. She then dealt with the matter swiftly and didn't once say what an idiot I had been! ⭐️ for BT - hope they keep it up.

You are not being unreasonable travelsafar. Very confusing letter and being closed when you rang. Very unprofessional in my view.

I had a similar experience - two cardio appointments on different days for the same test (not the one I needed). I rang to query it, and was told that someone would call back, so I asked the person I was speaking to to note that I was going away for a week the following month, and gave the dates. Nobody called back. I rang again, and was told that the next appointment had been made for when I was away, although the dates had been added to my notes.

I was away in early August, and the referral for the test was initially made in late June. I finally had the test this week. It was something that is done rarely rather than routinely, so I didn't expect that getting one would be as easy as booking a blood test, but had it been positive it would need urgent treatment. It wasn't, luckily, but that's down to luck not efficiency.