Non delivery of order

Have you looked at their reviews? Pretty awful I’m afraid, but if you read through them you might find an answer to your problem.

Willow, see comments on moneysaving expert.com (martil Lewis)

forums.moneysavingexpert.com/showthread.php?t=5779487

OMG! I wish I had seen all this before I ordered! How are companies like these even allowed to continue trading? Looks like I can wave goodbye to my order. I'll have to go through the stress of trying to get my money back now. Thieving crooks!

I've not heard of the company but it may be worth posting publicly asking them where the order is through Facebook or Twitter. I've found companies are faster to respond when people can see if they're ignoring you! I do hope you get your money back

I've just checked my bank statement and the money was taken out on the day that I ordered. I bet they aren't so quick when it comes to refunds!

Oh good luck! Agree cooment FB or Twitter may bri g a result.

Peppermint that is right.

One other thing that I do is to use paypal and tick the pay after delivery box.

I am sorry that you have been conned in this way Willow - it is sickening.

I don't do facebook or twitter Peppermint, but thank you for the advice. Judging by their reviews, I don't think they would even care! It's so maddening, I'm usually very careful and never thought I would get caught out like this. Lesson learned - read the reviews before dealing with a new company!

Thats good advice Luckygirl, I didn't realise you could do that.

Thank you for that info, Lucky, I didn't know that either!

Well, surprise suprise! I emailed (again) asking for a refund. Just as I was about to go out I found a card from Hermes to say my parcel was as a nearby garage -apparently I wasn't in! My doorbell is working and there is a large knocker on the door, so I have no idea why they thought that! Anyway the dressing gown is ok -ish - not the colour on the picture, cheap fabric and careless sewing. I've realised why their postage is so much now - the leaflets and bumff in the parcel weighed more than the item! Fortunately I used a coupon so got free postage. Thank you for your advice, at least I know not to use this company again.

Willow would it be worth your while to return it if it is such shoddy material? The problem is it may cost you a fortune in postage and you may not get a refund but you could try.

I thought about it Charleygirl but tIo be honest, judging by the reviews I think it will be more trouble than it's worth. If they ever acknowledge one of my (now four) emails I will tell them it's finally been received and that I am very disappointed with the quality. First and only purchase from this company and I definitely wouldn't recommend.