Annual Travel Insurance that will not refund

I wouldn’t use Staysure again, don’t like how they go about things.

Thank you silverlining.

Good luck with that Juno.

I am in the same position middleagespread but with Coverwise. I took out an annual policy in early March as I intended to travel over the course of the year. It was expensive as my DH has some health issues. When I realised there would be no holidays for us this year I telephoned and asked to cancel the policy and receive a pro-rata refund from the date of my phone call. I did not ask or expect a full refund as I accept that technically I had the benefit of cover from the date I took out the policy. I knew that some insurers were giving such refunds if no claim had been made but Coverwise refused saying they were entitled to retain the premium as it was outside the 14 day 'cooling off period'. It is particularly galling as the policy is underwritten by AXA who are one of the companies who are offering partial refunds . I stewed about it for a while and then decided to make a formal complaint. They have four weeks to respond then I can refer the matter to the Financial Ombudsman if it is not resolved, that will be in a few days. Honestly I do not expect to receive a refund but felt that I couldn't just sit back.

I also had a very bad experience with Staysure. They called and left a voicemail me on day two of our holiday to say, that there had been a mistake with the quote and I had to pay more. What would have happened if I’d decided to really opt out of being “on call” and switched my phone off for the duration (as I have done previously). If,
God forbid something had happened, I’d have been uninsured. Very shoddy practice.
I would never use them again.

Yes I had staysure annual world wide insurance a couple of years ago. They are always on the ‘recommended’ list so I thought all would be ok.
I had only one minor health condition which they accepted but when I reported another condition which was not serious they refused to cover me for the 2 week long haul trip we were going on a couple of weeks later, so I ended up having to buy another one off insurance who accepted my condition, so paying twice. I won’t ever use them again.