EE sending me a new SIM card because I opted for a new deal.

They did the same to me when I upgraded, you don’t need to do anything the sim you have will still work ok ee seem to do it in case you’ve requested a new number or your sim is damaged mine is in a drawer somewhere I never activated the new one.

Thank you for that tanith. I expect you kept thinking it would soon stop working. How strange🙃😏

Thank you again tanith. I might be getting a new phone in another year perhaps and that sim sent now might well be necessary in a new phone. I have had the same sim for a long time. Thank you so much.

Yesterday Talk Talk sold out to BT before it went under - when I switched on, just after midnight, EE were demanding that I register with them!

After a lot of faffing about I managed to connect - eventually - through Talk Talk.

If I wanted to be with EE (who I understand have had quite some problems with Customer Service in the past) then I would have been with them, of my own free will.

My God, it didn't take the vultures long to move in and start picking over Talk Talk's carcass......

Margs I ve been with EE for donkey years and they ve been really good with any problems I have had over the years and although you do now go through a robot on customer service you can just request a human being and they ring you back so it’s really best of both worlds.
I can’t fault them

I'm another happy EE customer.

I changed my provider to bt, made a mess of the first sim they sent, I did something before something else!
They sent me another, got it fight and then paid for 2 for 3 months till they sorted it all out.
As it is only £5/month I didn’t panic. I was paying £21 to O2 so was still in pocket.
All sorted now after talking to extremely helpful people.
If you are worried give them a ring and they will talk you through it.

POSSIBLE SCAM ALERT..

Be very careful with this.

About a month ago l got a call from a man who said that the he was from EE and that my phone needed a new SIM card and wouldn't work without it.

The new card would delivered on Friday afternoon by Courier and that l should and over my old SIM card to the Courier.

He was very insistent. I told him l thought it was a scam and he got very annoyed. I told him where to go in no uncertain terms and cut him off.

I immediately rang EE and they said that it was a scam. One of the many that were newly reported on almost daily basis.

As BT have now taken over Talk Talk.

This probably looks like a field day for scammers. So beware.

BlueBelle

Margs I ve been with EE for donkey years and they ve been really good with any problems I have had over the years and although you do now go through a robot on customer service you can just request a human being and they ring you back so it’s really best of both worlds.
I can’t fault them

But why were you having problems in the first place?

I just changed my EE contract and I didn't have to change my SIM card.

Well I have put my new SIM card away thinking it will be useful if and when I change my phone. I had a text to say someone would contact me within 48 hours to clarify something in my contract. I want to speak to someone as on the last contract I had a block on any extras being charged. When I filled in the online form it asked me what cap I wanted. I tried £10 but it didn’t respond but no cap did. I hoped to sort that out later.

Waited for a phone call and today one came at 11.30 just as I had popped,out to the bin. Heard it but missed it. Rang the number and the automated voice said someone would ring again. Have spent all day with my phone in a small bag which I am carrying around in hope.