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Sky Q volume

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Katyj Fri 16-Aug-19 07:13:54

Hi, we've had sky Q installed about 6 weeks ago, everything fine then all of a sudden there's been a drop in sound and quality.Now I know I've lost some of my hearing but were having to increase the volume by 20 up to 60 now and it's doing nothing for the quality.Any one had this problem ?

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dragonfly46 Fri 16-Aug-19 07:17:12

I find that Sky Q has a much lower volume than terrestrial tv. I don’t find it affects the quality though.

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kittylester Fri 16-Aug-19 08:02:31

We bought a Sky Sound Box at the same time as we find modern slim TVs have very poor sound quality.

It could be your tv? Could that have accidentally had the setting changed?

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jusnoneed Fri 16-Aug-19 08:03:58

I nearly always have to turn up the volume when I put the Sky box on (just the old + version) rather than just the tv, and sometimes just a couple levels but other times 15 or 20.

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CaroDane Wed 21-Aug-19 14:13:34

Try doing a system update on your Sky Q box. I do know how to do it but keep forgetting so Google it and follow the instructions.
We had the same problem last year. Sometimes it's better to update the boxes yourself rather than wait for automatic updates. We did it when we had problems with Netflix too and it fixed it.
The other widespread problem is the use of sound limitators built into technology. FINE if you're 30 not so fine when the numbers are twice that and plus some!

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akersox Mon 23-Sept-19 21:15:38

Message deleted by Gransnet. Here's a link to our Talk Guidelines.

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