anyone else having trouble ?

ninathenana Thu 04-Sept-14 16:41:24

I can't open the 'active' page. Can get to the forums, obviously but I have the active page pinned to start on my phone and it won't open sad

Add comment | Report

Galen Sat 06-Sept-14 12:52:52

Can you fix the unable to upload photos one while you're at it please?

Add comment | Report

GigiGransnet (GNHQ) Sat 06-Sept-14 14:45:27

Hi Galen

I was told that had been fixed as it was to do with the file size. If you are still finding it impossible let me know and we will revisit it!
x

Add comment | Report

Ana Mon 08-Sept-14 14:02:45

Bumping this thread to let GNHQ know that I'm still having the same problem with posting!

Add comment | Report

shysal Mon 08-Sept-14 14:18:23

Me too. Have just learnt to work around it , as I have the photo issue.

Add comment | Report

LucyGransnet (GNHQ) Mon 08-Sept-14 14:19:31

Thanks both - we haven't forgotten about you, promise!

Add comment | Report

rosequartz Mon 08-Sept-14 14:49:07

Me too, Ana.

I posted using my tablet this morning and all was fine

Have just posted using my PC and got the same message - do you want to open or save this message?, then it posts when I press 'Active'

I use IE on both.

Add comment | Report

rosequartz Mon 08-Sept-14 15:36:17

I just pressed 'save' by mistake and now can't find the message on my pc, don't want it on there for other users to find! Help!

Add comment | Report

durhamjen Mon 08-Sept-14 15:44:04

Well done, rose. I was going to ask if anyone had done that and what happened.
If I were you, I would do a virus scan now, just in case. Doom and gloom again, I know, but it's best to be safe.

Add comment | Report

rosequartz Mon 08-Sept-14 16:05:41

djen just had a look and EVERYTHING I have posted has copied on to my hard drive in 'recent items', even when I pressed 'cancel'

This will be the last post I make until it is sorted.

Will do another virus scan, thanks.

Add comment | Report

shysal Mon 08-Sept-14 17:02:14

Just checked mine, no GN posts on 'recent items', thank goodness. I have always clicked 'cancel'

Add comment | Report

rosequartz Mon 08-Sept-14 17:54:41

Yes, I did click 'cancel' shysal except for once when I pressed 'save' by mistake.

Several links to GN were in 'recent items'.

Add comment | Report

Ana Mon 08-Sept-14 17:59:02

Where do you look to find 'recent items'?

Add comment | Report

shysal Mon 08-Sept-14 18:45:51

Ana, my elderly Windows Vista laptop shows recent items on the right hand list when you click on the windows symbol, bottom left. Later versions of Windows will probably be different. I have never noticed it before, all it showed were the last few photos I had stored.

Add comment | Report

rosequartz Mon 08-Sept-14 18:46:00

Ana If you are on a PC (or mine at any rate) click on the 'start' icon (a round thing with windows icon; on the righthand side a list should come up that says:

documents
pictures
music
games
recent items (with an arrow, click on the arrow and it shows your most recent saved items)
computer
etc

Sorry, not very tecchy, someone else may explain it better!

Add comment | Report

Ana Mon 08-Sept-14 19:41:26

No, the list on mine, after games continues with computer, control panel, devices and printers, default programmes, help and support - no recent items listed!

Oh well, I'll just have to hope for the best... grin

Add comment | Report

durhamjen Mon 08-Sept-14 22:41:41

Still no improvement. GNHQ all on holiday today? Or are they hoping one of us will solve the problem for them?
By the way, I never click on cancel in case it does the same as save.
I just click the cross to get rid of it.

Add comment | Report

LucyGransnet (GNHQ) Mon 08-Sept-14 22:47:56

Sorry everyone. No holidays here, honest - we really are still working on it! I believe it's not quite as straightforward to fix as we thought, but we'll post again as soon as tech have sorted it/we have any updates.

Add comment | Report

Ana Mon 08-Sept-14 22:56:04

Testing

Add comment | Report

Ana Mon 08-Sept-14 22:58:34

Well, yes, I tried clicking the cross, and my post registered, but it's just the same as clicking 'cancel'.

Still a faff, and you can't preview.

Add comment | Report

LucyGransnet (GNHQ) Tue 09-Sept-14 10:39:47

Right, morning all. This should be fixed now, sorry it's taken longer than we'd like. If anyone's still having problems, please let us know!

Add comment | Report

Ana Tue 09-Sept-14 10:40:26

Testing...

Add comment | Report

Ana Tue 09-Sept-14 10:41:31

Nope - still the same... sad

Add comment | Report

rosequartz Tue 09-Sept-14 11:02:33

Still the same.

Did another full scan last night, no bugs registered.
Methinks it is something between GN and IE.

Add comment | Report

LucyGransnet (GNHQ) Tue 09-Sept-14 12:38:22

OK...let's try again <hopeful> if anyone could have a quick go now and let us know if it's still happening, I'll be very grateful and provide virtual brew (or wine if you prefer - the sun's over the yard arm after all).