Being severely disabled myself I am registered in various forums where of course the welfare/benefits system is a major topic.
There are many who have problems with universal credit but also many who have no problem with it and are better off on it than their previous benefit(s), of course the latter tend to be less vocal and those with problems are highlighted.
That is not to say it is the people who claim it and have problems are the cause of the problem, the system has many flaws and is cruelly indifferent to those unable to understand it. Even the DWP staff often misinterpret it which should not happen but with such a complex system that is being live trialled and constantly revised it is not suprising.
Adding to the complexity, it is an online benefit and this itself is nigh on an impossiblity for some claimants, illiteracy is still rife, poor grasp of language and limited understanding of what is expected of them all cause the system to fail and the ones that suffer are the ones that need help the most.
Imagine all the above and then on top of it being physically or mentally disadvantaged, or both, with the obstacles that can bring. Mobility, comprehension, decision making to mention just three.
Compound it still further because the people trying to claim sustenance are worried, fearful, do not understand the situation, are probably at their lowest ebb with least resources and resilience and have in turn others depending on them.
For some it is their reality, a Kafkaesque nightmare.
I do not for a second consider this to be brought about by a cruel and callous Government, I see it as an inevitable consequence of a mis-guided one fits all self serve benefits system, "Here is the Claims system, sit down at the keyboard, fill in what applies to you,and sit and wait for the money in the bank"
Problems begin, everyone is in a different situation, with different needs, abilities and circumstances and urgencies.
But I do not see it as a result of a cruel or indifferent government, just a flawed and all too human system that needs more guidance and help from the other side of the desk for those that cannot get what is rightfully theirs.