It is not always as you might imagine:
My own travels into the world of ESA, PIP and the powers that be.
After a lifetime of self employment, I was having to turn work away because I knew I could not manage it anymore, I felt weak and exhausted, a general feeling rather than anything specific on top of a scarcity of work anyway. A grim and gloomy time.
I began asking about what support if any there might be financially but unfortunately in my innocence about such things I rang the council Social Services. I thought they dealt with such things.
No matter what approach or person I spoke with, the answer was negative, compounded by being self employed I was told. By this time I was really feeling low and at a loss. I cashed in a few small pension plans, and a few Lloyds shares from when the Halifax died. That put about £150 in the business bank account.
Then someone suggested Employment support allowance…...I made the initial 40 minute phone call and waited for the transcript, that I was to edit if needed and fill in further detail that was not to hand in the phone call…….I had a certain time to get this done and posted back.
I looked on line for guidance and found forums about this and other benefits and read about others experiences..
Dreadful tales of woe, unfairness, despicable treatment, denial of sorely needed help and so on and I became more and more convinced that this ESA exercise was a waste of time.
In fact about a week before it was due back, I was so disillusioned and convinced by the tales I had read that I stuck it in the bin in my workshop and then really felt helpless and drained of hope and even the will to go on……Of course, being a man, I buttoned it all up and shared with no-one, not even my Wife……….Stupid yes, also tragically typical.
Roll forward to the Friday before the completed paperwok was due back by the following Monday:
I was in my workshop, still going through the motions of having work to do, hiding from the world I suppose, when at about 4:15 PM my wife brought the landline cordless phone out saying that someone was asking for me.
It was someone from DWP, concerned that my paperwork had not been sent in yet and asking if I needed help with the form, and I have to admit I spoke just as I felt, that it was a cruel waste of time, etc etc and I had put it in the bin.”Do you still have it?” Yes, it is in the bin. “Can you get it and we can go through it quickly, I am sure we can do something” I hesitated, but got it anyway.
I read out my alterations and additions section by section and she made notes at her end….Then she asked If I had a sick note, I replied no, no-one to hand it to being self employed..
By now it was about 20 to 5………...she asked about my GP…. Then my National insurance number, then said she was hanging up but please wait, she will definitely be ringing back shortly.
She rang back having checked my Nat Ins record ( full) then rang my GP who agreed I qualified for a sick note, she asked for him to fax it to her without delay, she then completed my form at the DWP end, then rang me and told me my first ESA payment would be with me by Tuesday and 13 weeks backpay by the end of the week…..It was by now well after 5 on a Friday evening and well past the time she would have normally finished.
To say my faith was restored in human nature is understating it. I did not know how to thank her enough…...She wished me well and rang off
So when people say that the DWP are all evil and so on, I know different. I know at least one Angel works there.
I eventually ended up in Support group, with a review date of 2023, and on PIP with Higher mobility award and a daily care award, both of which face to face assessments were unrushed courteous and truthfully with better outcomes than anticipated and 10 years review dates.
This sort of story never makes the news, rarely appears on chats, blogs forums etc, as we know, good news is no news……..even though it just might lend a little hope to those who need it most.