Do you tell the truth ?

I had Fifty narcissi from Scilly. I often send them to others myself. Absolutely lovely and always fresh.
This year DS sent them and they are now scenting the whole house

Mokryna

That's a good idea

Your flowers sound like the ones I received. My response was the same. Its the thought that counts. However I will never order flowers from BW.

I send a photo of my present in the WhatsApp thank you message. I haven’t had any problems so far by the ones sent via interflora in France from my DD in England for Mother’s Day today.

Several times I've had flowers that looked awful or were dead in a couple of days. I dread to think what they cost. I don't tell my boys but I do contact the provider direct, with photos. I explain I don't want my son to know as he'd be so disappointed. They have always apologised and offered me a choice of replacement. I would honestly prefer just a small value garden voucher to choose something locally, but it's easier for them to order through these online companies.

Think you just need to say thank you! Might not get anything in the future if you complain.

If they were in poor condition on delivery then yes!

I would accept them gracefully and thank them. I would only mention the quality if they were in a really poor condition on arrival. I would take a photo to let them see and it would be up to them if they complained to the supplier.
My DH did this once to a company but they didn’t have the courtesy to reply. Never used them again.

My daughter orders flowers online and they are never of good quality, usually 3 or 4 flowers and a bunch of twigs. I know that she pays well over £30 for them. I always tell her that I love them and, I do, because they are from her.
This year I received a Cornish clotted cream tea hamper. It was half the price and absolutely delicious. Fingers crossed the twigs are a thing of past.