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poor communications from hospitals

(29 Posts)
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madeleine45 Sun 27-Sept-26 21:17:15

Despite having my phone number and email address, I have received an appointment via the post from the hospital. So this only arrived late friday pm , for an appointment this monday morning!. As it is for an eye appointment, I cannot drive myself, it is too late to get the hospital car service, or our community car service, so I am left with only the possibility to go by train. I feel so annoyed, as they know how bad the postal service is these days, yet do not give enough time to contact them or rearrange the appointment time, especially as it is for a monday so the weekend means that there is no chance to contact anyone anyway. It is worrying enough to get an appointment quickly, and appointments should not be wasted, so I am now attempting to organise the trip when there is not even anyone to speak to at the railway station.
Things like this do not improve anyones blood pressure or worries about being able to get there in time!!

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Thisismyname1953 Tue 29-Sept-26 22:11:35

A few weeks ago I got a text message to check my NHS app for a letter from the local hospital . It was an appointment with a consultant for 5th October . I am not expecting to see a doctor but thought ok I’ll go and see what’s going on .
Last week I received another text to check my NHS app . When I did it was a message cancelling the appointment for 5th October.
This evening I had another text to check my NHS app.
It was a letter informing me that an appointment had been made for me for the same doctor , on the same date and the same time as the previous letter !
I now have no idea if I’m supposed to go or not. I think I’ll phone the hospital in the morning to check .

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Nannan2 Wed 30-Sept-26 00:49:15

I did'nt dare sign up to patients know best as it was not clear exactly who was able to see the information.(And if we know best,then why are putting us through this!)

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Nannan2 Wed 30-Sept-26 00:51:37

I also hate how our dentist sends a reminder the day before appointment when its too late to cancel🙄

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