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internet providers

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pably15 Sun 10-May-26 00:28:16

I changed my internet provider last week, they asked If I wanted to keep my phone number, I told them YES....today I tried to phone from my home line....it was not recognised, I had to phone my mobile from my home phone, that's when the new number showed on my mobile...they had changed my number even though I wanted to keep my old one, and didn't bother to let me know, why do they even bother to ask, this is the second time that this has happened. now I have to let all my contacts know the new number..

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Romola Sun 10-May-26 10:00:26

This is shocking. I too changed my internet provider.
Initially I thought I wouldn't keep my "landline" telephone, now in fact run on the internet. But a week later I changed my mind and asked to have it back. I specially asked for the original number and it hadn't been reallocated so I got it back.
I'm a widow and live alone, so I realised that if anything happened to my mobile phone (stolen, broken, left on the train) I'd have no way of contacting anyone. It costs a few pounds every month, but I might need it.
Pably15, get back to you new provider and insist that they check to see if your old number is still available.

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pably15 Sun 10-May-26 11:12:13

Romola, I've already started sending emails to my contacts letting them know my new number, but it really isn't good enough. The fact that they ask if you want to keep your number, then don't even tell you it's been changed. My daughter tried to phone me, but message said the number wasn't recognised...

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