Feeling wrung out: modern life!

BT were recently supposed to come and upgrade our broadband to digital. This would involve an engineer’s visit and a few hours’ work. An appointment was arranged - and cancelled by BT at least twice.

My thoroughly fed up dh then arranged to switch to another provider - all done promptly and efficiently.
BT then wanted to know why we’d switched!!
So of course dh told them.

Oh no. Just what I don't want to hear! Four boxes of new kit were delivered today. Goodness knows what they're for or where we'll plug them in. Not exactly wireless!!

Fortunately for me I can speak three languages including English, when I receive such calls a speak in one of the other languages that soon gets rid of them.

We recently came to the end of our contract with PlusNet, and phoned as the price had become very expensive.

We had broadband and landline (including call plan) with them, and it seems they no longer do landline. They put us on to EE.

We now have call plan and landline with EE, at a much cheaper rate. However, when you need to press a digit in response to a call on the landline, it doesn't work. This has happened twice now, and we are not sure whether we need to change some settings, or need new phones.

I agree, things do seem to be becoming more complicated these days.

O would have just said sorry not interested and hung up!

Totally agree

I’m with Plusnet, and have been for about fifteen years. Up till now, I have no complaints. They were very good when we moved house, and when we had to set up a phone ourselves in a rental flat in the interim until our new house was finished. Last year, after getting an email reminding me that my contract was coming to an end, and quoting a new (lower) price. I called them. The operator suggested that, as he could see that I’d made so few calls on my landline, I should consider giving up the plan that was paying for that. Which I did. I’m paying much less now than I’ve been doing for a few years.
I feel as if I’m never done saying these days that life for my parents was much less stressful in many ways. My bugbear at the moment is, when calling a company and, finally, the option is to say whatever you need aloud. No matter how slowly and clearly I speak, even slowly spelling eventually, I’m told
“ I’m sorry, I do not understand “! One time , the bot started to come up with options that were totally nothing like what I said.
Life sure isn’t easy some days!

I can`t bear to read this thread.. I am elderly and rely on my landline, not going mobile or whatever it is called what is to happen to us?

I told the smart meter man that there wasn't parking outside mine as it belonged to a private parking company ...they parked there anyway and got a ticket ..he turned up the next day to inform me he got a ticket and asked if I had a permit .,..I don't have a car ...

There is still time to cancel, phone them to cancel and just say no and if they don't listen hang up!!

The equipment has all arrived and the engineer has confirmed for tomorrow. Will just have to grin and bear it. We dreaded new equipment last time but the man who came was absolutely excellent and wouldn't leave until he was sure we were completely happy with the new set up and could understand it all. I just hope he's the one who comes this time.

My DM lives in a village - there is a very poor mobile signal. In addition, it’s not unusual for the village to lose power. Now that she has VOIP, she has no telephone access at all in a power cut. This does worry me and it is far from unusual in rural areas. BT claim there’s a backup for vulnerable customers, but there isn’t.

I rang BT as my account had been compromised. Then I realised I had been passed to the sales office. Where I was told that my transfer to this new broadband fibre would cost £300, but they would drop that.. my reply I know I don't have to pay that at all. I asked for the quotes in writing/email, of course not possible, so I said well forget it then. I have never had a problem with BT before this one encounter, at the moment this is a vulnerable time for me, but I kept my head and said NO I will come back when it is time to renew. Yes you have to be careful with all companies, I am beginning to think I need to go back to old fashioned post!

I always used to use BT complaints. They were very good when I had a problem with email.

Aveline, please be absolutely aware that YOU CAN CANCEL! Online purchases like yours (with BT) are subject to the option of a 14 day cancellation clause. Good luck!

Davida1968 I KNOW!

Last year, after over 20 years of deteriorating Virgin Media, we decided to change to EE. after a few months, without any notice, Virgin Media stopped our ntlworld emails. My husband was most upset! They keep promising they will reconnect him in 28 days, but losst count of how many 28 days have passed!

Lahlah65 - and there's a known problem with VOIP and Carelink buttons - so much so that in this area they advise keeping your landline right up to the wire if you have Carelink.

Carelink is great to give security to people living alone, but you do need to be able to trust it.

I had a similar conversation with my broadband provider, who had failed to come out when promised to fix my TV service. I just kept saying no reduction or special offer would make a difference as they'd let me down. After a while, the person on the other end of the phone got fed up of me complaining!

Well the man has been and set up our new TV/broadband system. Everything is working. Same WiFi code and password etc. New TV remote seems fine. Only problem is that I've lost my recordings but can find them on iPlayers if necessary.
Panic over -until I get the new 'improved' bill!