I had the same problem with an appointment at the eye hospital. After five months waiting I got a letter telling me as I hadn't contacted them they were referring me back to the GP. I phoned them and they arranged the appointment.
I very much suspected that they were clearing the decks with so many people waiting for appointments and only those that phoned back got appointments. The others went back through their GP I suspect.
Has Trump completely lost what was left of his mind?
I'd love to have a cat.......but there is a problem
Great Nephew Asked Me To Buy Him Some "Candy"?
