A few years back, I did manage to speak to a (human) Ebay Customer Representative on the phone. I had to jump through many 'hoops' and I don't recall all the steps, but I did start out by going to the help section.
I somehow ended up on a page where they asked me to describe the problem by texting in a dialogue box. After I hit the send button, I got a response a short time later but it did not resolve my problem.
We exchanged more messages where at some point I was given a phone number to call and given an ID number. I explained to the woman on the other side that I was in a dispute with a dishonest buyer who was retaliating by giving me very negative feedback, calling me a thief and telling others to avoid me (At the time, I had 100% rating and several years history with Ebay). Ebay rep asked questions and investigated. Her response was both helpful and reassuring.
My problem was taken care of and within the hour, the negative feedback on my record was gone. I did a background check on the crooked buyer (Ebay has tools). He must have been banned from Ebay, as that particular account disappeared. In that same investigation however, I discovered numerous, previous Ebay accounts under the same name. I suspect he had pulled the same stunt repeatedly (shows phony pictures of doctored 'damages' and demands his money back). Because of this, I now avoid 'new' buyers (or sellers) with very few transactions.
I need advice for a mutually messy situation
