Is it stealing?

You should notify them and ask them to arrange collection of the spare. I doubt they will. My D had similar with a garden table that had some fitting missing. They sent a whole new table along with the fitting. The driver couldn't/ wouldn't take it back. I think she now has two.

No of course not. Its not yours its a mistake.

The cost of 'free' gifts is vectored into the subscription, additional 'free' gifts could increase the subscription cost going forward. And quite frankly how many kitchen utensils does one woman need

Simply contact them by email, tell them the situation, ask them how they would like you to return the additional one ( so you don't incur any cost) and job done !

I think if you DID research this it is against the law to keep the goods . You must notify the sender and give them a timescale to pick up or respond. After that time they become yours. I don't think that's changed.

Email them and tell them you have received 2, ask them if they wish you to return it, and if so, to send you a return label or arrange for it to be collected. Chances are they will tell you to keep the extra one.

DH ordered something from EBay and when the parcel arrived from a delivery company he had three items in the box! He had no return address for the delivery company at all and no addresses on the two extra wrong tools - although both of the packages had a different name on.
DH sent emails to all the contacts he had with regards to this purchase and never had a reply.

We had a similar thing with an item ordered on the web, two arrived. When i contacted the supplier I was told to keep the second one, or dispose of it as I saw fit. We gave it to a family member. I'd tell them, my guess is they will say keep the second set.

Same as cornergran they are rarely interested in taking back items, but let them know anyway.Welcome to the forum Josie ? You must be our oldest member ( 1910)

If you notify them of their error and advise them the extra gift is available for them to collect you can do no more , up to them

What annsixty said. Email them that they sent two (blip in their system) and please will they arrange for one to be collected.

It's their problem they sent two.

If they don't bother to collect, that's also their problem, not yours.

Exactly thatbags, this has happened to me before with duplicated items. Usually with low cost items its cheaper for them to let you keep the goods.

get in touch with the firm & ask for a pre-paid label, you will only feel guilty for keeping them, are they really worth it?

Email them.

If they want it back, they pay for a courier to collect to save you any cost or inconvenience.

I suspect they will just say you keep it.

So you do the right thing, conscience clear but still get to benefit!

I agree with those who say you must advise of the extra one, but if it is a nuisance, taking up too mch space, ask them to arrange for collection and warn them that you will regard this unwanted one as unsolicited goods and that if it isn't collected within 2 weeks you will regard it as your property and dispose of accordingly (pass over to a charity shop or something worthwhile). Normally they won't bother, but you've put yourself in the right.

This happened to me at Bakewell show a couple of years ago. I bought a rather expensive lambswool duvet and sure enough 2 were delivered. Should I keep them both or let this small firm know? After all, it would be useful to have a spare one. Not my mistake but theirs etc., etc.,
Eventually my conscience got the better of me and I rung them hoping they would tell me to keep it. I could almost hear the sigh of relief from the person who took the call. She explained that they knew they had sent 2 out to someone but couldn't find the recording of to whom it had gone. They arranged collection and I felt rather pleased with myself that I had informed them.
After all, every time I looked at this 2nd duvet, I would
have remembered I hadn't paid for it.

Tell them that you have two. They will probably either send you postage to return it or tell you to keep it. The ball is then in their court.

That is exactly what I did when I ordered a parasol for my garden furniture and they sent two. They told me to keep it.

The law says that if you receive something by genuine mistake, it's still not yours unless you were actually entitled to it. You need to let them know you have the extra one, specify that you will keep it for them to collect for, say, 4 weeks. At the end of that time if you still have it, it's yours I think. Make sure you retain evidence of having notified them.

I think they will just say "thank you for your honesty please keep the item or give it away"

This has happened to my son and when he asked for a return label or for the item (towel rail) to be collected they didn't even reply - presumably they just write things off. You shouldn't be out of pocket though because it is their mistake. Contact them and ask what they want you to do. I agree with a previous post - you can't assume it's yours.

Yes, you should notify them then you have done the right thing and it will ease your conscience. My Grandaughter found £40 in the aisle of a theatre once. I knew that if we handed it in it would be kept as there was no way of finding the owner . I was standing behind a man in the ice cream queue so I looked for him when the lights were up thinking he might have dropped it when paying.. No joy. I told my granddaughter she couldn't keep although she said Finders Keepers, Grandma. In the end after discussion with her parents we decided to donate it to charity . I felt it was a good lesson in honesty for her .

I ordered a bag from Mai Tui. They sent an email saying my bag had been sent to the wrong address and they were sending a new one that day. Two bags arrived within two days. I emailed the company telling them a mistake had occurred . They sent me a pre paid label and a bag to post it back in. A few days later I received an across the body bag and one of their large make up bags in the post as a thank you for returning the bag. They obviously have excellent customer service as the gift was probably the same if not more expensive than the bag I returned. It pays to be honest. Two bags the same would have been no use to me the same as two set of kitchen utensils would be no use. They would only be given away and someone else would benifet and it wouldn't be your conscience .

I wasn't intending to do nothing, but wasn't sure whether keeping it could be defined as stealing. I was interested to hear all your comments. I think the subscription service is differs from the free gift supplier, but I'm sure I'll find an answer between the two of them.

I would just keep them ( hanging head in shame ) Your magazine will be overpriced anyway !

A couple of years ago I ordered 2 leather wastebins from John Lewis online. When I unpacked the parcel there was 8 or 10 bins ( can't remember exactly how many now)
I returned the ones I didn't order to our local John Lewis store. The assistants looked at me as if I was mad and them aside with not a thank you or anything! I thought in future they can collect from my home. Prior to that I'd ordered a dinner set from M &S and when it arrived a couple of the soup bowls were broken. I contacted them and they sent a whole new set. I phoned to tell them it was just a couple of things broken but they told me to keep the lot. That's service for you ?

Spot on Inge Jones.
You must take reasonable steps to return the item if it has value.

The same applies, BTW, if you find an item. Finder's keepers, perhaps, however, there are certain items you are not able to keep, these include;

-items that contain the name or address of the owner or any other means by which the owner may be traced.
-a computer, laptop, personal organiser, digital camera, MP3 or iPod type digital device, mobile phone handset or any part of a satellite navigation system.
-a Postal Order
-items which by nature or value make it unlawful or unwise for you to keep, for example cash and items of high value, firearms, keys, crash helmets.
-government property, equipment, documents, passes or other items
-if the item may be the subject of a crime.

Tell them and they'll invite you to keep the extra set (because of the cost of return shipping).

...then it is yours.

That is what IKEA did with a set of sheets they delivered with a scuff-mark so I called and they sent a second set free of charge.