spectacle repairs

I broke some my prescription sunglasses and went into my optician, an independent company I have used for over 30 years, and asked them if they had any other frames the lenses would fit into. They had a good look and and managed to find some and I had the lenses retro-fitted into them.

The other thing to do ia ask whether there are any frames in the shop have sides similar to yours and then have one of them fitted to your frames. Other people can usually only see one side of your specs when talking to you so slightly different sides will not be that visible. Or you could change both sides.

You don't say how long you have had them. I broke the frame of my (also very expensive) verifocls a while ago, but they were over a year old. Unfortunately the type of plastic used could not be repaired although the optician did try. So a new pair it was, although I did get a substantial discount.

Faulty glasses ( from the Which website)

Your glasses must be as described, of satisfactory quality and fit for purpose. This includes their finish and appearance.

If the glasses are not as described or are faulty, you have rights under the Consumer Rights Act, which came into force on 1 October 2015.

If you purchased your glasses before 1 October 2015, you have similar rights under the Sale of Goods Act.

This means that if glasses develop a fault within 30 days of purchase, you can ask the seller for a full refund.

Up until six months after purchase, you can ask your optician for a repair or replacement, free of cost.

If an attempt at repair or replacement fails, you have the right to reject the glasses for a full refund or a price reduction if you wish to keep them.

I'm sorry, but if Boots supplied them then should jolly well be dealing with it. That is disgraceful customer service. I think they should be replacing the frame for you.

How long have you had them Sally? That doesn't sound very good value to me.
My small independent optician does simple repairs like lost screws and those nose-rest whatsits free of charge.

Oh. That's a lot of money, so can completely understand you would like a 'proper' repair. Sorry I cannot help more but hopefully someone else on the site can. Good luck.

Can you claim on your insurance for the cost of replacing them. or at least part of it?

Thanks Breeze, the side has actually broken off and can't be screwed back on. the problem is that they're prescription sunglasses and cost about £350, so I'd like to get them repaired if it's possible.

broken off, or come unscrewed? You can get weeny little screw drivers for glasses things that will screw an arm of a pair of glasses back on (OH has one and has put my sunglasses back together numerous times, and his spectacles). If the frame has snapped, maybe order a new pair. Probably cheaper these days than getting repaired I should think.