Just arrived back from the Isle of Wight although the ferry company gave me a discount I was very upset on the out going journey. We were one of the last on the Ferry when we got out of the vehicle there was know one to inform me where I needed to go to get the lift to the passenger deck. I had to climb up 3 flights of stairs and when I got to the top a young man was guarding a plastic chain and said you could have gone up in the lift. I said I would if anyone was there to tell me. At that point the wife was directed to it.
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