My husband has been waiting for an appointment at the eye clinic, and about ten days ago received one to attend a new clinic which has opened nearer to our home, and which we attended on the day appointed - this past week. Yesterday he received another letter from the same department for another appointment for exactly the same examination - pre operative diagnosis - at another date. My husband was surprised that at the first appointment there seemed to be no record of previous treatment - some quite extensive - but the doctor said that he would be able to do the cataract and then treat the macular, and an appointment would be made.
The service received at the clinic was above reproach, fast efficient and most of all kindly, and these are the folk at the sharp end of caring - but the administration seems to be all to pot, and we in this area are often hearing of mistakes in appointments, lost records etc. Rather than keep ranting on about A&E, full beds, et. al, should we not be making sure that the people who are supposed to support the people who are really important to the National Health do their job efficiently.
