Roast weighs lesss than stated on label.

Hi coolgran - I suppose it depends - is it one of those pre-prepared read-to-cook roasts that is bought in a tinfoil pan? Or was it weighed out on its own e.g. at a meat counter?

Either way, I'd photograph the "evidence" (label plus weight on the scale) and have a chat to the store manager.

It's not in a tinfoil pan ready to cook, but was similar, i.e. in a plastic wrapped sealed tray, marked at 1kg and priced.
From one of the major supermarkets. Not weighed on its own at the meat counter.

I'd have thought that in the interest of keeping the customer happy if it can't be exact then it certainly shouldn't be underweight.

I've done as you suggested and photographed the joint on the scales to include the marked weight and also the supermarket packaging sitting beside it.

Just not sure if I'd be embarrassing myself by taking it to Customer Service.

Especially as (a few months ago) I made a complaint about being kept waiting 30 minutes when collecting my 'click & collect' order - and I was given a £20 voucher.

coolgran I wouldn't worry about feeling embarrassed, present it as giving valuable feedback Anyway I agree with you, it should be as it says "on the tin".

You've reminded me now, years ago when my children were little, they were on the back seat of the car and I was driving, en route to a shop to return something. They must have heard an earlier conversation where I expressed some doubt as to whether I would get a refund. So the conversation on the back seat went like this:

Child 1: Do you think we'll get our money back?
Child 2: Don't forget who they're dealing with

Grannyknot clearly you are a force to be reckoned with.
Love it.

Just check that your own scales are accurate before you confront the manager, Coolgran!

Although I suppose you'll have eaten the evidence by then...

Was there any liquid/blood etc that you tipped away before weighing?

That's exactly what I thought was it weighed as it was bought or after you had taken it out of its wrapping

I weighed it out of the wrapping but assumed the weight label would be the weight of the meat, not including packaging. No blood/liquid of any worth.

Yes, we've eaten the evidence and very nice it was.

My own scales are perfect, I use them for eBay postage and they are exact as compared with the Post Office.

OK --- I hauled the plastic tray out of the bin and weighed it, it is 42 grams. Which takes meat + packaging up to nearer the 1kg.

However, we now have the general question.
(lighthearted )
What should we expect the weight label mean ??
Is it the food alone.
Or is it the food plus packaging.

If I buy a joint labelled 1kg, I would expect that to be the weight of the meat (content).

You do need to check your scales, 52 grams short of 1000g is only an error of 5.2%, domestic scales would not be better than 5% accurate.

Wobblybits I only know that my packages for posting when weighed at home are exactly the same as when later weighed in the Post Office. So they are 'near enough' for ordinary purposes.

I still believe the item to have been underweight and agree with you Grannyknot that it's the weight of the content that should be as labelled.

Coolgran,have just asked DS1 who is Manager of well known supermarket and he states it should be the content minus the packaging and he would said he would treat you to some goodies if you took it back to his store and certainly do not be embarressed.

Thanks glammanana for asking that of your DS1.