Academics can sometimes lack what is called "common sense" or "streetwise" knowledge. Sometimes we cant see the wood for the trees.
My nephew tells me that sometimes I am so determined to find a way around a problem which for him (being a man) does not exist. He says I make too many explanations to customers in my business instead of just being direct.
You can't just tell a customer to f* off. You have to do it politely even though it means the same thing.
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