No free returns anymore

Maybe they are putting it in a pot to pay their tax bill if the government work out how to tax them?

So long as you know before you order, I think it's fair enough. Some people order several items knowing that they will only keep one, and it's not really fair to expect the retailer to take the hit on return costs.

It's a bit different if it's a huge store, but small concerns on tight margins can't afford to do it.

Not the retailers I use.