They're behind us - 5 hours on east coast to about 9/10 hours on the west coast, so it's lunchtime or afternoon there now. USA child protecton services are world leaders and would react rapidly to a complaint about a child's teeth being removed by pliers. That urgent phone call is more important than a grandparent's contact and needs doing now, if it hasn't already been done.
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for your Sugarpuffairy. I should be shocked by your post but I'm not because how many times do we hear on the news about some poor helpless child who eventually dies at the hands of their abusers because all of the people who should have seen what was happening failed to act.