Two pleasant surprises already this morning!

Well done Katek, there’s such a feeling of satisfaction isn’t there?
I had to ring Customer servs at Amazon, and was prepared to wait and do battle if necessary. Like you, my call was answered after a few rings, and my refund processed within 10 mins.
It’s great when it works like that.

I’d forgotten that I’d ordered 6 of my favourite plants. They’ve just arrived.

www.google.co.uk/search?q=fritillaria+imperialis&client=safari&hl=en-gb&tbm=isch&source=iu&ictx=1&fir=uo_K3-6vIem-FM%252CqJ_qLwOa-YK5qM%252C_&vet=1&usg=AI4_-kSQF5QSvLw25BqoqLSHu11CDQlt6Q&sa=X&ved=2ahUKEwiGnbjp3vHyAhXGhVwKHehfBGkQ_h16BAhFEAE&biw=1279&bih=913#imgrc=uo_K3-6vIem-FM

Oh they are gorgeous, are they for pots, or straight into the ground?

That is good to hear Katek. I have found the answering services for big supermarkets to be efficient and easy to use.

Meryl Streep, these are beautiful! I wish you joy of them.

It's great when things go right for a change isn't it Katek maybe you should do the lottery today as well

Now there’s a thought…….!!

You’re lucky these days if there’s a phone number yet alone anybody to answer it. A lot of companies you can only do with online. Some of the online chat services work well whilst others don’t. It’s alright until something goes wrong and you need to speak to a person.

I heard my doorbell this morning but as I am very slow I didn’t get there in time.
It wasn’t the postman or a delivery as they know to open the porch door and leave things inside.
I have just been to open the door to Sainsbury’s and noticed a small pile containing 5 £1 coins on the porch windowsill
No note, just the coins.
No one owes me anything so I am bewildered.

As the OP has had two surprises maybe the next one for me will be a pile of £50 notes.

Nannylovesshopping
For pots. I lost some last year when one evening a short sharp frost hit. My own fault, I should have been on it ?

This made me smile ...do the lottery this weekend x

@25Avalon
Some of the online chat services work well whilst others don’t. It’s alright until something goes wrong and you need to speak to a person.

When in this situation and knowing that an autumn's system won't be able to sort my issue I just type
"I need to speak to a human"
It normally gets me an actual human on the online system or they will phone me.

@Katek

A phone appointment for a prescription change within an hour or two???
On Monday (5 Sept), I asked my surgery for something similar (my pharmacy hasn't been able to get one of my meds for several months so I've had to ration them) and the surgery receptionist told me that this is NOT an emergency and therefore the earliest available telephone (never mind f2f) appointment is 30 September!

Postman just delivered a surprise box of flowers- opening them I found some were bruised and some flower heads had fallen off, what a disappointment. I filled in an online questionnaire explaining the problem with their flowers. Had a response immediately offering a replacement - that's what I call customer service.

I've got some orange Fritillaria imp. But those red ones are lovely. I'm jelly

I've had a couple of pleasant surprises myself. Having been told it took many weeks to renew a driving licence I acted a accordingly. Four days! Admittedly the telephone wait was long when I applied for my vaccination proof certificate (plan to visit many nightclubs when I'm next in Scotland!) but the efficiency, brevity and unpleasantness of the chap who dealt with me was just wonderful and...... I had the requested document through the post in three days. Perhaps should have recommended that he trained to be a doctor.

Please read PLEASANTNESS.

I too had a lovely surprise this morning with our local surgery. I phoned to make an appointment for my flue vaccination and the phone was answered immediately after their messages about press 1 for this, 2 for that, etc. Before dialling, I had made myself a mug of tea to drink whilst having to listen to that awful music but didn’t get the chance for even one sip!

I had to phone tesco as they'd cancelled our insurance for no reason. After explaining to a guy who sounded stoned, he put music on, then never came back! Started the whole process again and got someone helpful, thank goodness.

Can’t believe your driving licence renewal was so quick. My husband sent off his renewal form plus photo in July - not a word since and his old licence has now expired.

I heard my DH talking gobbldygook into a phone and asked him what on earth he was doing.

He said if the robot on the switchboard can't understand, you automatically get put through to a human.

That was several years ago and he still does it - works every time!

Definitely on a roll this week! Just heard today that our (residents’ association) grant application to buy new picnic benches for the village park has been approved!

Off to buy that lottery ticket!

My husband phoned Drs flu line to cancel his appointment that had come through the post(not mine)took 2and a
half hours to get through to their dedicated flu line and yes he complained about service