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Hospital Appointment - attending?

(8 Posts)
Dee1012 Thu 19-Dec-19 16:27:38

Having been referred for surgery, I have an appointment this Saturday at a local hospital for my preoperative assessment.

This week I've had two phone calls and two text messages asking if I'll be attending, this afternoon I had another call to check I'll be there...during that call, the person said to me ' you'd be amazed at the number of people who don't come to appointments'. She also said that each failed appointment costs in the region of £150.
Am I wrong to be astonished by this?
In these days of waiting lists etc, why on earth would people just fail to attend?!!
I appreciate some could have emergencies but rearrange!

jura2 Thu 19-Dec-19 16:32:04

Some people don't even bother to attend for operations - the cost will be in the 1000s not 150- theatre time, aneathetist, surgeon and assistants, specialised nurses, etc, etc, etc.

MawB Thu 19-Dec-19 16:38:30

And some hospitals don’t send you the appointment in time to be there (same day, 50+ miles away) and some don’t send notice at all and some send you the wherewithal for the full starvation / Movi-Prep preparation for a colonoscopy and when you get there you find it’s a gastroscopy - no starvation or Movi- Prep involved)
Email and texts and confirmation are so much better - you have some proof!
Whereas to be told “a letter was generated” is not good enough if “a letter never arrived”
Been there. ?

Baggs Thu 19-Dec-19 16:39:21

Presumably the operations are not really necessary then?

Still very rude, not to say abusive of NHS services, to just not turn up. What a waste of resources.

Baggs Thu 19-Dec-19 16:40:47

That was reply to jura's post.

Poor communications by health boards/hospitals are another matter, maw. sad

MawB Thu 19-Dec-19 16:45:07

Some top-flight teaching hospitals are bliddy wonderful, Baggs but their admin is a standing joke.
The Royal Free could lose Paw’s notes between two clinics or between a clinic and the ward.

Dee1012 Thu 19-Dec-19 16:47:31

The communication I've had has been excellent all the way through and I can understand if that's been an issue although to be fair, if I was expecting or hoping to hear from a hospital and hadn't, I would call/email to check.

LadyGracie Thu 19-Dec-19 16:50:46

DH has an appointment at the hospital this Sunday to see a consultant, he's been waiting for about 8 months.