2 months ago, I noticed an item on my bank statement 'safe custody hold' and a charge of £25. Further investigation has led to my discovery that I've been charged this for the last 7 years. I have bank statements online and can trace them back for this time.
With all the bank closures there is no longer a bank in my town (20.000 population). I decided to ring the customer service centre and did so a number of times with their promise to contact my nearest branch to ensure that they contacted me. This never happened so now 2 letters later and still no contact. Result - customer service gone down the drain!!
Apparently the bank started charging for this a while back although previously it had been a free service. No doubt I was notified in a leaflet amongst a lot of other small print!!
Has anyone else experienced this?
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