I'm still waiting for mine (and looking forward to receiving it), so don't want to know about the bad reviews!
Jane there is a process 're damaged ones:
"If your poppy was broken in transit our Customer Services team would be happy to look into this for you, please contact them at [email protected] with a photograph of the damaged poppy placed on top of the box if damaged. If you poppy is missing please have your full address and any reference numbers. Owing to the limited number of poppies we are not able to replace poppies damaged by accident or misuse once received.
For replacement poppies we can arrange a collection and send out a replacement poppy. The replacement poppy will be delivered after Christmas.
If you are a consumer and not a business, you are entitled to a refund (including outbound postage and package charges) in the event that you don’t want us to provide a replacement".
