Ring your local council and ask for the safeguarding team specifically. I tried once re an 'elderly' safeguarding issue and they put me through to adult services who didn't want to know, so don't be fobbed off!
Specify that you want to speak to safeguarding!
Obviously I don't know the problem but I wish you the very best of luck 
And finally.........................Please bring it back
Ah dear - why does getting older equate to diminished brain power?
