My non technical brother has lost his Apple ID for his iPad.

You can use another apple product like a phone to reset.

Only way I can see is to put it back to factory settings but he’d lose anything saved and have to start again

BlueBelle - Apple can’t help although they were helpful and sympathetic. Yes the pin is used to unlock it but as the 6 yr old changed it and he tried to put it in several times it locked him out. I followed the instructions by connecting it to my MacBook and got it sorted but they send a code to an email or mobile phone and he no longer has access to either. Apple are protecting against theft I suppose but it’s very frustrating.

Tickinbird you could put it back to factory settings that would solve it although he would lose his stuff on there
I ve never known Apple helpline not be able to sort a problem out

Sorry to hear about that tickingbird. That sounds really awful. By the pin I think you mean the numbers you put in to open the ipad. I always put the year of my birth in and my friend uses the date and month numbers. I expect he has tried those sort of things.

My grandson changed the pin on their Ipad just after losing his mum and couldn’t remember what he’d changed it to. Over 2 yrs later my son still can’t access the ipad. Apple have been very helpful but because my late dil did everything, my son doesn’t know the email or the phone number that was used to set it up. With people changing mobile numbers and emails these days he just can’t remember his late wife’s mobile from 4 or 5 yrs ago as she’d changed it. Hopefully you won’t have that problem.

Thank you all so much. I really thought all was lost. I will ring him later on today. I didn’t want to say too much yesterday as he had been to the hospital for a MRI to examine his heart and he had been injected to show what his heart was doing if he was active. He said the neighbour came into do it but he was still feeling the effects of the procedure so I don’t want to over worry him as he is in a very poor way but so delighted with his iPad. Thank you all again.

Did the neighbour who set it up not use finger print id.
If your brother can do this, it’s the easiest option.

Perhaps the neighbour could help him do an online chat with Apple who will be able to reset it remotely? My new iPad has facial recognition so I no longer use passwords for any site including opening the iPad itself.

If your brother is able to phone the Apple helpline I’m sure they will sort it for him. Perhaps his neighbour could be with him for the call for support. Don’t despair, it can be sorted fairly simply.

If you Google , Lost my Apple ID , it gives you instructions on how to recover your I’d. With a bit of luck your brother’s neighbour will be able to do this for him. Hope this helps ?

You can ring Apple up and they are really really helpful they will reset it for him

What a worry for you both! Would this help?

support.apple.com/en-gb/HT204921