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Unsuitable present

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HeavenLeigh Tue 31-Dec-24 11:20:08

I was bought a clothes item from M&S from a very dear friend has the label on no receipt , does anyone know if I can exchange for something that fits. I haven’t bought anything from there for years it’s too big sadly! Anyone done this before.

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ExDancer Tue 31-Dec-24 11:31:49

Without a gift receipt, I think M&S will exchange it for another size, or a voucher.
If you had the receipt they would give you your (her) money back.
That was their policy a few years ago - it may have changed. Why not take the item back to a store and just ask? Nothing ventured nothing gained (as they say).

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aonk Tue 31-Dec-24 11:54:45

I can help you there! DH got a jumper for Christmas from M and S. He has returned it already and been given a credit voucher which is valid for a year and can be used to buy anything they sell. The only problem is that if the item has been reduced in the sale you won’t get the full value.,

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