I am always very cautious about any phone call that involves banking or money.
We had a phone call from our bank on Friday that we were expecting, but it started so much like a scam call, requests for personal information and when he said he was calling about our 'case' and I asked what the case was, he said he couldn't tell me until he had all the security information, I told him that, although we were expecting a call, this was going so like a scam call that I would ring off until I had verified it. He offered to send me an email, which he did, but while he was doing it I rang my branch to verify it.
He then rang back and we sorted the problems out with our 'case'. The caller from the bank fully understood my caution.
Good Morning Tuesday 27th October 2026
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