Luckygirl me too! It’s awful for the clients, but unless you’ve done the job it’s difficult to explain how emotionally draining it is for people who are in the ‘supporting’ role.
I have a young male client with a brain injury similar to the situation you’ve described and it is truly demoralising when, after spending months of building him up we then have to emphasise and focus on all the things he can no longer do or excel at.
He had a PIP telephone Tribunal during lockdown and we won the case, but almost a year on he is still dealing with the severe depression that was caused by him having to face, once again, the limitations his injury have placed upon him.
Some days I weep, literally, because of the senselessness of it all. The system really is perverse and cruel.
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and there actually was a toilet but they made up the excuse it was out of order? 
