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Returning Duvet cover set to Dunelm

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Bakingmad0203 Tue 10-Jan-23 15:27:23

I ordered this online from Dunelm. I opened it today but the quality and colour are not what I had expected, so it needs to be returned. However when I was putting it back into its packaging I noticed a sticker on the back which said owing to hygiene reasons bedding cannot be exchanged or refunded!
This has never been an issue before and it is obvious from the creases that it hasn’t been slept on.
Has anyone else had a problem recently with returning bedding that was unsuitable?

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OldnotPretty Sun 31-Dec-23 16:38:11

I found myself with this same dilemma today, after buying two bedding sets from Dunelm in Newport, Isle of Wight.

Upon opening one of the sets, the quality of the material was very poor, and so we decided to try and return both sets immediately. Literally within 20 minutes from initial purchase.

When we arrived at the store, we spoke to the store greeter and asked him if there was anything we could do. He didn't seem to think that it would be a problem to get a refund, so he called the store manager to relay our dissatisfaction.

She asked him whether we had seen the sticker on the back of the packaging, and we confirmed that we had. But she agreed to a full replacement or refund without any hesitation. There really was no drama whatsover.

So, I think it's worth trying to get a refund or replacement if this happens to you. Obviously other store managers may not be so obliging. However, we had no problem getting a refund.

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