NHS app

SueDonim [flowers*. Some years ago, before the NHS app existed and records were paper and film rather than computer files, I was seeing different consultants at different hospitals. My records were forever being mislaid and it was so frustrating. Sometimes I’d go to an appointment only to wait for ages while a search was made and eventually to be sent away because the appointment couldn’t go ahead without my records. Some people campaigned against it being digitised, I was delighted. I hope things improve for you and your husband.

I wish we had an NHS app in Scotland. My Dh is seriously unwell and I now spend a lot of time chasing up people for various things. It’s so time consuming, both for me and for the NHS. If all his info was on an app, it would be much more efficient and far less stressful.

DH and I have it and find it good in parts. It’s great when it works, especially for ordering repeat prescriptions and checking blood test results (such detail!). But there are two medical conditions on mine that are actually from someone else’s record, which I really need to sort out. Also, DH has had a lot of scans, procedures, tests, recently - some are on there, others aren’t, which can be a bit frustrating. Some appointments are duplicated, and he’s apparently on a waiting list for treatment that he had 6 months ago. We have links on there to Patients Know Best and Doctor Doctor and they’re both hit and miss too. I feel it’s still a work in progress.

Thank you RedRidingHood - my mother-in-law has Patients Know Best and it seems to be used intermittently and not by everyone.

Wondering now what to do.

I’ve got the App but the only thing I can do is order a repeat prescription. I can’t see my information etc.

@notspaghetti
It varies in different areas . While the NHS app is the same everywhere there are several different patient systems that are supposed to integrate with it.
For example Patients Know Best. My hospital introduced it a few years ago and it was great. But they have stopped uploading results to it. So now I can only view results that have been sent to my GP. Anything at the hospital isn't visible. Some consultant letters are on there but not others, although I can see them all on the GP record.
I always ask to be copied in

I previously signed up to Patient Access which gives me all my records, results and medication requests. When I tried to use the NHS app it couldn't communicate with the surgery because my ID details supplied by the surgery had already been used for PA. I had notifications of texts but was unable to view them, so I uninstalled NHS. Despite many communications with the help line the problem has not been resolved. I am perfectly satisfied with Patient Access, but don't know what will happen if it is phased out.

I use it,it’s brilliant,I had a telephone appointment yesterday,Receptionist told me it could be at any time during the day,looked on the app,there was a specific time and I was called dead on the time.

I always look up my blood test results on it.

It’s so good but lots of my friends refuse to use it.

Thank you everyone.

Once you are "on" it can you get off again if it doesn't work for you and you find you don't like it?

Sorry to hijack the thread Allsorts - it wasn't my intention.

We use it. DH cancer treatment letters are listed. Everything is in date order. Havent tried to “sort or print”. It shows GPs comments about what was agreed - often has to be corrected. Very useful.

NotSpaghetti Well mine is all rather haphazard and jumbled, no categorisation. I also note they've got me as Asthmatic and I'm not but missing out conditions I do have. There's Patients Know Best too. That's quite good for hospital blood tests.

Please could someone who uses it tell me if it gathers your letters together by consultant/physio/illness (say)?

Can you open two (or more) documents at once (so you see for example, your changes in blood test results over time)?

Does it log all the doctors' notes from your file?

Does it have a print facility?

Thank you!

Allsorts

Does anyone have the NHS.app and do they find it efficient please.

Yes and yes. All my hospital an GP appointments, prescriptions and test results are available in one place. I get reminders of appointments, notifications when my meds are ready to collect, etc.

Yes I ve used it since they started it and I find it very helpful
It’s efficient and reminds you of appointments it gives you feed back from appointments and test results I order my meds online it’s a very good app

Yes I have the app, very useful. You can read blood results etc in depth, GP tends to just say " the results are okay ".

Yes,I have it and use it and like it

We don't have it in Wales either.

I think it has improved a lot but I cannot get to grips with the hospital portal thing- that's a nightmare.

I have Dad's NHS app log-in on my phone.
The most recent thing I used it for was to book his Spring Covid Booster.
I like the way I can take my time, look at the different appointment days and times and decide which is best, rather than doing it in a phone call with a busy receptionist. I'm sure they prefer it too!

I use my own NHS app to order a repeat prescription.
The request is approved at the surgery, goes straight to Boots and they let me know when it's ready to collect.

So yes, very efficient 👍🏻

We have it. It's great.

Yes, I do and it is far better than SystmOnline, I was looking for test results on both and had better success in locating them on the NHS that SO.

Hello,
Can you gather your letters together by consultant/physio/illness (say)?
Can you open two or more documents at once?
Is there a print facility?

I like to have the actual letters at the moment as I can bulldog clip the different ailments together in order - also blood test results so I can compare them side by side.

I wish we had that in Scotland but for some reason we always have to be different!

I’ve downloaded it, purely to order my prescription. Saves a phone call to the receptionists.
My (hypochondriac) friend consults it every day to see what’s on offer!

No harm in getting it.

I use the NHS app for ordering my prescriptions, looking at my test results, and reading what the GP has written after my appointments.