How To Report A GP Practice

Has the consultant written to the surgery saying what's required?
I haven't done this. Thete is almost certainly a complaints process on your GP website.
I would start there.

I had aletter from my consultant reccomeding various meds, asked GP for them, it turned out that he hadn't copied them in. I photo copied the letter and gave it to the surgery, they added it to my regular meds. However I then had to order it, they weren't automatically sent to the pharmacy!

Please be careful, you may be asked to move, and it may be difficult to find another surgery willing to accept you as you will have been classed as a "troublemaker".

If the Practice has a Pharmacist, phone them and tell them about the change of Meds, a Consultant letter has been sent explaining. They can highlight and put it in front of the GP and wizz the Meds to your local Pharmacy.
Also, if your still unhappy write to the Practice Manager, they will action any complaints.

NotSpaghetti

Has the consultant written to the surgery saying what's required?
I haven't done this. Thete is almost certainly a complaints process on your GP website.
I would start there.

The consultant has written to the surgery to say that back up medications should be given as this
stops frequent trips to A&E . The surgery has received the request from the consultant but refuse to give
the medications prescribed and will only give an alternative that doesn't work . It's ridiculous, it causes so much
unnecessary worry and frequent calls to 111 .

I would imagine if you can’t sort it out you might try the General Medical. Council but I haven’t looked it up.

Gwyllt

I would imagine if you can’t sort it out you might try the General Medical. Council but I haven’t looked it up.

Why can't the Consultant sign a prescription?

As suggested phone the pharmacist allotted to your practice.

Has the GP explained why they do not want to prescribe backup medication? I did once have a similar experience where a specialist suggested a trial of a particular medication, but my GP - who had all my medical records decided not to prescribe because it would likely have worsened another aspect of my health.
I do have a rescue pack ( having had exacerbations when away from home or over long weekends) and usually check with the nurse specialist ( if available) when I need to start them.
I don’t know who you would go to to complain, - perhaps possibly to the practice manager to ask why the recommendations has been refused.

The surgery has received the request from the consultant but refuse to give the medications prescribed and will only give an alternative that doesn't work.

Have you written to the consultant to let them know about this decision, and asked for their advice as to what you should do.
It's not really a problem for you to have to sort out, that's very unfair!

Is your go wanting to prescribe a generic brand of the medication ? ...that quite usual ...to keep within budgets they usually prescribe the cheaper version of a medication

LOUISA1523

Is your go wanting to prescribe a generic brand of the medication ? ...that quite usual ...to keep within budgets they usually prescribe the cheaper version of a medication

No it's a totally different medication ( antibiotics) The one the consultant prescribed works well but
the GP refuses to prescribe it and won't say why . Paramedic told me to report them last time I had to call 111
But didn't say who to .

Visgir1

If the Practice has a Pharmacist, phone them and tell them about the change of Meds, a Consultant letter has been sent explaining. They can highlight and put it in front of the GP and wizz the Meds to your local Pharmacy.
Also, if your still unhappy write to the Practice Manager, they will action any complaints.

Thanks Visgirl , will try that .

You start by writing to the Manager and copy in your local health authority and MP. You may get it resolved that way, if not, then start a formal complaint, you can get the details from your surgery's web site and again, send a copy to the health authority and MP. They cannot ask you to leave if you are courteous in your communications, you are entitled to complain but I would write in the first instance.

I agree. In that way the practice manager will have to explain in writing why they are refusing to give you the medication.

Write to the practice manager asking why and stating you want an answer back in writing within xx days. Send a copy of the letter to your consultant with a letter from you asking them to follow up with your GP again asking for a reply in writing. Good luck

I think ringing up the consultants secretary and explaining what's happened to her with a request that he contact the GP and sort it out with perhaps another mention that the alternative the GP wants to prescribe doesn't work. If that fails or the consultant doesn't wish to contact GP then I think the practice manager is the next step. Best of luck with everything.

I have no idea what the current procedure is in the UK and it used to depend on whether you lived in Scotland or England.

Start by phoning the consultant who prescribed the medicine and tell him, or his secretary that your GP has not received notification that the consultant has prescribed this for you. Ask whether it is your GP or the consultant who will be making out further prescriptions.

If the consultant won't or can't help, phone your GP practice and again word this as an enquiry rather than a complaint, saying you are puzzled to know who is actually to make out the prescriptions for you.

If this doesn't help, Citizen's advice should know what the procedure for registering a complaint is..

It may be something as simple as GP not receiving information from the consultant. Maybe ring the Consultant’s secretary at the hospital they are usually very good at sorting these things out.

You can get advice from PALS ( PATIENT ADVICE and CARE SERVICE) and contact the local ICB ( INTEGRATED CARE BOARD) with complaints like this.

You can find contact numbers for the local PALS via the NHS website. Maybe contact them first for some advice.

My consultant, if I need a new prescription, will write me one which can be filled at the hospital pharmacy. She will then write to my GP about the appointment and the new prescription is added to my record. She also notifies my local pharmacy about the new prescription. So I've never had any complaints.

Have they explained why the alternative does not woŕk? I think that needs to be established before you do anything else.

A similar thing happened to my husband about a recommended medication. Having worked as a receptionist in the same surgery for 24 years, I was reluctant to complain. However I wrote to the Practice Manager saying the instruction had been overlooked and to make sure it didn’t happen again to someone else. I was pleased with her response. When I was being trained, it was instilled into us that if we started a query we had to follow it through. That doesn’t seem to be the case now unfortunately.