Victim of warning letter from East London NHS Foundation Trust

Thank you for your replies. I did try the PALS service and sent them a copy of the letter as requested. After that despite numerous phone calls there was no response. Following further advice I have now written to the appropriate Integrated Care Board for this area and await their response. Will not hold my breath though. Will keep you updated.

Sounds like a nasty scam. Either that or someone has given a false address . I would ring and tell them that it is not you, they need to know and at the very least check that they have the right addresses for their clients.

These things happen Contact the PALS Team. Patient Advice and Liason team I think every hospital has one
They seem capable of sorting this kind of thing
Husband got letter saying he did not attend eye appointment even though he had contacted them to say he was having emergency surgery on broken elbow. They got it sorted along with new appointment
Good luck

Maybe any other communications have been sent to the correct person?

I don’t know why you haven’t heard from the trust.
Have you been in touch with Pals ( patient liaison) at the hospital?
Otherwise a letter to your mp? Usually works.
If you havnt used that trust and know it wasn’t your husband then you are entitled to be angry but I wonder if the letter was meant for someone else who was rude or aggressive and of course quite rightly they should be warned about that unacceptable behaviour.
I am sure Pals will help . Give them a ring .

Perhaps someone used his name and address.
When people are ill and suffering medical staff generally make certain allowances however there is no need to treat them them rudely or aggressively and it seems they have to suffer a lot of terrible behaviour and it simplifies isn’t acceptable whatever the age of the person/patient.

If your husband has never used that particular trust then I’m sure you can ignore the letter.
The person who the letter was supposed to go to might not be elderly, It sounds as though they’ve picked up your husbands address rather than the person involved with, possibly, the same name.