I have been trying for many months now to get a diagnosis for a non- urgent medical problem. I have had numerous telephone appointments and two face to face, one with a nurse practitioner and one with a newly qualified, straight out of medical school, doctor. I was about to give up and just put up with the symptoms, then I thought I’d try once more. On Monday I filled out an e- consult form, the next day the surgery rang and offered me a face to face appointment next week, no telephone appointment beforehand.
On Thursday league tables were published of surgery face to face appointments, my surgery registered only 29% while others in the area were 80% and above. Coincidence or what!
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