Last Thursday my GP decided I need a TKR and made a referral.
The last time this happened ( last July for my eye) I got a letter giving me an appt with a consultant.
Today I have received a letter inviting me to a telephone consultation on Thursday at 4:10 pm.. This will be a 10 minute call with a Patient Management Advisor to discuss my needs and to book me into a clinic IF any appts are available.
I have to ring them and the letter tells me what the charges will be. It also gives me a ludicrous password which I must quote when I ring.
Is this system new or does it exist in other parts of the country?.
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