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Gousto -

(9 Posts)
Moyode Wed 14-Oct-26 12:39:38

The meal choice has improved unfortunately the delivery is very problematic with missing ingredients, poor quality ingredients, missing recipe cards, replaced ingredients, open and spilt ingredient packs, poor customer service - today’s response from customer service “Due to the attitude that you have provided I will not add the credit and I will not be assistance you any further” this is when i informed them that I again was missing recipe cards, ingredients missing, ingredients replaced and less importantly chicken that was not diced but when you have rheumatoid arthritis in your hands it is significant. What a response to write into a chat box from a customer service agent very disappointing

Coops74 Wed 14-Oct-26 14:28:27

We have been using Gousto for nearly two years and we have never had any problems with items missing etc. The attitude from the Customer Service is appalling and if I had that response I would definitely not use them again.

Susiewong65 Wed 14-Oct-26 14:38:46

What a very rude reply to genuine problems that are not just one offs.
I suspect it’s an Ai response but unacceptable all the same.
I’d try and contact them another way if I were you, quite often a poor review works.
Can you change to another company that do similar meal boxes such as Hello Fresh?

Sago Wed 14-Oct-26 14:58:40

Before retirement I used Gousto, the quality and service was impressive.

BlueBelle Wed 14-Oct-26 15:01:00

Sounds like an AI answer

Moyode Wed 14-Oct-26 15:16:40

This was an actual agent i chatted wi
th in their chat box

NotSpaghetti Wed 14-Oct-26 15:17:12

Write an email to the CEO?
Sounds rude.

NotAGran55 Wed 14-Oct-26 20:15:19

Have you got the full transcript of the conversation Moyode?
I would lodge a complaint if I were you.

Lixy2 Wed 14-Oct-26 20:29:18

Goodness, I am surprised.
Various family members have had Gousto deliveries without difficulties over the last six or seven years.

Do hope you get an apology and better service from now on.