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Ocado

(9 Posts)
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bookwormbabe Wed 23-Jul-25 13:19:04

Is it just me or is Ocado going downhill? I used to use Asda for home deliveries but I got fed up with them mainly due to the number of out of stock items and substitutes, so I started using Ocado, and until recently I have been very impressed with the availability and lack of substitutes, but they are starting to be as bad as Asda. This week was a shocker, with several of my regulars out of stock, forcing me to hunt around for suitable alternatives. Anyone else?

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Charleygirl5 Wed 23-Jul-25 13:27:46

So far, no problem, but they are not my main online shop, that is Morrisons. I use Ocado because I love M&S instant coffee, and as I no longer drive, it is handy to have eg six jars delivered.

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Judy54 Wed 23-Jul-25 14:27:36

No I have never used Ocado, Sainsbury's is my go to place. never had any problems with them.

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cc Wed 23-Jul-25 14:35:01

I use Ocado regularly and have had no problems. I used Morrisons for a month recently because they offered me free delivery but didn’t like it as much, far less choice of products and worse stock availability. Maybe you’ve just been unlucky?

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Redcar Wed 23-Jul-25 15:41:52

I’ve had a few items substituted recently from Ocado but I am really struggling with their new app and computer system.

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bookwormbabe Wed 23-Jul-25 16:14:43

I've resisted the app so far. These apps so often seem to cause more trouble than they're worth. The website changes took some getting used to, but I'm okay with it now.

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Grandmadinosaur Wed 23-Jul-25 18:17:03

I use Ocado when I do an online shop about every 3 weeks. I have noticed quite a lot of products out of stock. As it is usually M&S items I can walk in to the nearest store (10 minutes drive away) and pick said items off the shelf. This of course defeats the object and is rather annoying.

I also have resisted downloading the app and will continue to do so.

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Grandma70s Wed 23-Jul-25 18:25:24

I use Ocado most weeks, and have had no problems. Hope I’m not tempting fate by saying that.

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NotSpaghetti Wed 23-Jul-25 18:28:22

I love Ocado - but I think I’m going to have to use the app as I feel they are putting all the IT team into it instead of the website.
I have only noticed the issue last week.

This week I did a Waitrose order which had several substitutions (and their search facility is rubbish!)

Sainsbury’s is horrible!
I am happy to use it in store though.

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