"Whenever I’d read stories about estrangement, I’d think, ‘But you must have done something,’ says Caroline, a gently spoken professional woman from the north of England, over the phone. But that was before one of her own adult children stopped talking to her."
"her daughter burst into tears and said she was struggling to reconcile the mother she had now with “how horrible you were” when she was little."
"there are things I (Caroline) regret. I can think of one occasion when I lost my temper and I wish I hadn’t."
It's interesting how she thinks the past isn't relevant, and that she hasn't "done something" to end up estranged. Oh well.